Amit Sharma
Brampton
Summary
An accomplished professional with extensive experience in business and operations management. As a seasoned manager, I have successfully led teams to achieve operational excellence and drive client satisfaction. My expertise encompasses strategic planning, process optimization, and relationship management, ensuring that both organizational goals and client expectations are consistently met. Proven ability to foster strong partnerships, streamline operations, and enhance customer experiences, contributing to sustained business growth and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager
Pine Labs
12.2024 - 12.2025
- Negotiate contracts and manage relationships with suppliers and vendors
- Monitor supply chain efficiency to ensure timely delivery of goods/services
- Oversee specific projects from inception to completion, ensuring they meet deadlines and budget constraints
- Coordinate cross-departmental initiatives to achieve operational goals
- Enhance customer satisfaction through effective service delivery and problem resolution
- Gather and analyze customer feedback to improve operations
- Supervise and manage teams, fostering a positive work environment
- Conduct training and development programs for staff
Manager - Strategic Partnerships
Humanedge
04.2023 - 03.2024
- Developed annual account objectives and formalised client communications for goal and plan articulation
- Participated in business development meetings to support market outreach plans aimed at improving business development
- Established business development protocol setups
- Utilised MS Excel for data analysis and PowerPoint for team information sharing
- Optimized email campaigns to boost open and click-through rates
- Conducted market research to identify new opportunities and target markets
- Negotiate partnership agreements, including terms, conditions, and financial arrangements, while ensuring alignment with company goals and objectives
- Maintain accurate records of partnership agreements, communications
- Serve as the primary point of contact for partners, managing ongoing relationships, addressing inquiries, and resolving issues in a timely manner
Procurement Manager
ZOMATO PVT LTD.
07.2019 - 08.2022
- Pan India procurement of goods measuring up-to 200 million annually inclusive of all IT goods and services
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs
- Business negotiations with external vendors to secure deals with advantageous terms amounting to 20million (a month) for marketing activities(PAN India)
- Finalize purchase details of orders and deliveries
- BTL/ATL marketing strategies with respect to ongoing trends in the market
- During Covid-19, ensured an order of o2 cylinders(amounting 50 million) was completed with best prices in terms with the market
- Helping out different vertical with vendor data base and liaising of contract
Manager - Facilities & Administration
ZOMATO PVT LTD.
07.2018 - 07.2019
- Handled various events, half-yearly parties, off-sites, team outing, day conferences on a regular basis
- Handling Foreign Delegates, Arranging Conferences
- Responsible for vendor sourcing and vendor Management for BTL marketing, Handling complete procurement activities on day to day basis
- Responsible for ensuring smooth functioning of all administration related areas
Customer Service Lead
ZOMATO PVT LTD.
09.2016 - 07.2018
- Led a team of 30 associates, ensuring their operational metrics aligned with process requirements
- Managed daily activities related to operational functions
- Addressed internal and external escalations from customers and stakeholders, ensuring timely resolutions
- Developed feedback mechanisms and conducted training to maintain high levels of quality and efficiency within the team
- Held regular one-on-one meetings to discuss personal growth paths and assist team members in pursuing prospective roles aligned with their skillsets
- Oversaw the training process for new hires and existing employees regarding online ordering
- Managed all metrics for an outsourced partner, including setting up their office
- Supervised new cities set-up and onboarding of delivery partners across Pan India
- Ensured that the team of 30 maintained operational metrics while handling external escalations via the Help Scout emailing tool
Subject Matter Expert (SME)
Teleperformance
01.2016 - 09.2016
- Company Overview: Teleperformance India pvt ltd, India
- Designed and prepared technical reports, studies and related documentation
- Analyzed business problems, identifying root causes and developing robust solutions
- Improved user productivity and efficiency through system training and support
- Teleperformance India pvt ltd, India
Technical Associate
OPK E services
12.2014 - 01.2016
- Trained and mentored junior staff on customer service strategies and techniques
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Handled incoming phone inquiries from various platforms related to technical support
- Provided technical solutions via phone and email
- Mentored fellow customer service representatives to identify opportunities and assist in resolving complaints
- Committed to delivering exceptional customer service and building productive relationships
Education
MBA/PGDM - Business Marketing
William Carey University
BBA - Economics
PCTE Group of Institutions
Skills
Business Development
Product Development
Vendor Management
Process Improvement
Microsoft Office
Strategic Planning
Supply Chain
Supplier Management
Business Analysis
Procurement
Customer retention
Team Management
Client service
Sourcing
Customer relationship management
Purchasing, business negotiations
Finance Management
Logistics
Operations Management
Relationship Management
Languages
English
Hindi
Punjabi
Timeline
Operations Manager
Pine Labs
12.2024 - 12.2025
Manager - Strategic Partnerships
Humanedge
04.2023 - 03.2024
Procurement Manager
ZOMATO PVT LTD.
07.2019 - 08.2022
Manager - Facilities & Administration
ZOMATO PVT LTD.
07.2018 - 07.2019
Customer Service Lead
ZOMATO PVT LTD.
09.2016 - 07.2018
Subject Matter Expert (SME)
Teleperformance
01.2016 - 09.2016
Technical Associate
OPK E services
12.2014 - 01.2016
BBA - Economics
PCTE Group of Institutions
MBA/PGDM - Business Marketing
William Carey University
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