Amit Sharma
Burnaby
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Leon's Furniture Ltd. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through effective communication and teamwork. Skilled in time management, ensuring efficient service delivery and positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Leons Furniture Ltd
08.2022 - 11.2024
- Communicate with customers in person, by phone and email to understand their needs.
- Describe products and explain their benefits and uses to potential customers.
- Recommend and select product for customers based on their requirements.
- Ensuring that customers are fully satisfied with the service offered.
Overnight Grocery Clerk
Save on Foods
10.2020 - 11.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Collect and prepare grocery orders based on customer requests, ensuring accuracy in items, quantities, and preferences.
Customer Care Associate
Leons Furniture Ltd
09.2021 - 08.2022
- Responds to incoming calls, addressing inquiries about products, pricing, availability, and store policies.
- Assist customers with placing orders, tracking deliveries, and resolving issues over the phone.
- Listen to customers concerns, provide solutions, and escalate complex issues to the appropriate department if needed.
- Coordinate delivery times, assembly services, or repairs based on customer requests.
- Document customer interactions, orders, and complaints in the system to follow-up and reference.
Education
Accounting
Sprott Shaw College
New Westminster, BC06-2021
Diploma - Public Health And Sanitation
Para Medical Council
The Jammu And Kashmir State07-2016
Bachelor of Science - Pure Sciences
Jammu University
Jammu And Kashmir06-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- Enrolled in Canadian Securities Course
Interests
- Driving
- Meditation
- Serving Community Services
status
Permanent Resident
Timeline
Sales Associate
Leons Furniture Ltd
08.2022 - 11.2024
Customer Care Associate
Leons Furniture Ltd
09.2021 - 08.2022
Overnight Grocery Clerk
Save on Foods
10.2020 - 11.2022
Accounting
Sprott Shaw College
Diploma - Public Health And Sanitation
Para Medical Council
Bachelor of Science - Pure Sciences
Jammu University
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