Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
Training
Timeline
Generic

Amit Sharma

Montreal,QC

Summary

Results-driven IT specialist with over 10 years of experience in IT infrastructure, systems administration, cloud services, and cybersecurity. Proficient in designing, deploying, and maintaining enterprise IT systems with a focus on security, reliability, and efficiency. Adept at leading IT projects and providing technical support to ensure seamless operations. Experienced systems administrator with expertise in identity management, fraud detection, and CRM administration. Proficient in managing solutions, implementing SSO and MFA, and integrating applications. Skilled in monitoring and maintaining AWS cloud infrastructure, including EC2, S3, and VPCs, ensuring high availability and security. Adept at managing IT security policies, system configurations, and providing user support. Strong analytical problem-solving skills with a focus on customer satisfaction, technical innovation, and collaborative teamwork. Familiar with both Linux and Windows environments and committed to delivering reliable and scalable IT solutions. Experienced in providing comprehensive user support and resolving technical issues. Utilizes effective communication and problem-solving skills to enhance user satisfaction. Strong understanding of technical troubleshooting and customer service best practices, ensuring efficient and reliable support.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Lead - Systems Administration & User Support

Miracle Studios Pvt. Ltd
02.2015 - 08.2024
  • Infrastructure Management: Oversee the administration of over100 servers, ensuring maximum uptime and reliability through regular maintenance, monitoring, and optimization
  • Cloud Administration: Managed AWS cloud infrastructure, including EC2, RDS, S3, IAM, VPC, and CloudFormation, optimizing cloud resources for cost-efficiency and scalability
  • Security and Compliance: Implemented security measures such as firewalls, SSL certificates, and server hardening to protect sensitive data and maintain compliance with industry standards
  • Project Management: Led IT projects including server deployments, network upgrades, and software implementations, ensuring projects were completed on time and within budget
  • Automation: Developed and deployed automation scripts using Bash and Ansible to streamline repetitive tasks and improve system efficiency
  • User Support: Provided technical support to70+ users, resolving issues related to software, hardware, and network connectivity to maintain productivity
  • Network Management: Configured complex networking solutions, including VLAN setups, IP routing, and firewall management, to support secure and efficient operations

IT Helpdesk & Support Technician

Shri Ram Institute Of Management And Technology
05.2008 - 01.2015
  • Technical Support: Provided first and second-level support for hardware, software, and network issues, reducing downtime and enhancing user satisfaction
  • System Administration: Performed system installations, configurations, and updates, ensuring that all systems were secure, up-to-date, and running smoothly
  • Security Implementation: Implemented security policies, including antivirus deployment and firewall configuration, to safeguard the institution's IT assets
  • Asset Management: Managed the inventory of IT assets, tracking hardware and software licenses to ensure compliance and optimize resource allocation
  • Training and Documentation: Developed user manuals and provided training sessions to enhance user proficiency with IT systems and applications

Education

Diploma - Diploma in Computer System And Maintenance

Doeacc University
02.2008

Skills

  • IT Infrastructure Management
  • Cloud Services (AWS, Azure, GCP)
  • System Security and Compliance
  • Network Configuration and Management
  • Server Administration (Linux, Windows)
  • Virtualization (VMware, Hyper-V)
  • Disaster Recovery and Backup Solutions
  • IT Project Management
  • User Support and Training
  • Empathy and patience
  • User experience
  • Software troubleshooting
  • Network troubleshooting
  • Remote technical support
  • Remote support
  • Software installation
  • Troubleshooting
  • Technical documentation development
  • Internal support ticket management
  • Ticketing systems
  • Teamwork
  • IT diagnostics
  • Operating systems
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Microsoft windows and office
  • Network support
  • Team collaboration
  • Desktop support
  • Help desk support
  • Troubleshooting network issues
  • Technical issues analysis
  • Hardware and software repair
  • Technical troubleshooting
  • Hardware installation
  • LAN/WAN
  • System administration

Certification

  • AWS Certified SysOps Administrator |2024
  • AWS Certified DevOps Engineer |2024
  • AWS Introduction to Generative AI |2024
  • PowerShell for Security Professionals |2024
  • Identifying Web Attackers Through Logs |2024

ADDITIONAL INFORMATION

Languages: Fluent in English, Hindi

ADDITIONAL INFORMATION

  • Availability: Open to relocation for the right opportunity
  • LinkedIn: linkedin.com/in/amitdevdhar2/

Training

  • Ethical Hacking |3-Month Training |2024
  • Windows Server (MCSA) |6-Month Training |2024
  • Cisco Network Professional |3-Month Training |2024

Timeline

IT Lead - Systems Administration & User Support

Miracle Studios Pvt. Ltd
02.2015 - 08.2024

IT Helpdesk & Support Technician

Shri Ram Institute Of Management And Technology
05.2008 - 01.2015

Diploma - Diploma in Computer System And Maintenance

Doeacc University

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Amit Sharma