AMIT SHARMA
Toronto,ON
Summary
Proven track record in enhancing customer loyalty and streamlining processes, demonstrated during my tenure at Genpact. Skilled in conflict resolution and effective problem-solving, I excel in high-stress situations, ensuring client satisfaction and operational efficiency. My strong work ethic and adaptability contribute to continuous improvement and positive outcomes.
Overview
5
5
years of professional experience
Work History
Concierge
Knight on Guard
09.2022 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Process Associate
Genpact
02.2019 - 08.2019
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
PG in Supply Chain Management - Supply Chain Management
St. Lawrence College
Toronto, ON01.2024
PG in Internal Business Management - Management And Globalization
St. Lawrence College
Toronto, ON05.2023
Master of Commerce - Accounting And Finance
Panjab University
Chandigarh08.2021
Bachelor of Commerce - Accounting And Finance
Panjab University
Chandigarh07.2018
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Concierge
Knight on Guard
09.2022 - 06.2024
Process Associate
Genpact
02.2019 - 08.2019
PG in Supply Chain Management - Supply Chain Management
St. Lawrence College
PG in Internal Business Management - Management And Globalization
St. Lawrence College
Master of Commerce - Accounting And Finance
Panjab University
Bachelor of Commerce - Accounting And Finance
Panjab University
Similar Profiles
Teresa YarlottTeresa Yarlott
Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)
Sean MeintsSean Meints
Ranch Hand at Josh Knight, Dave KnightRanch Hand at Josh Knight, Dave Knight
ABDUL WAHEED AWANABDUL WAHEED AWAN
Acting Assistant Security Manager at KNIGHT KESTLE & KNIGHT ARMOUR HOTELActing Assistant Security Manager at KNIGHT KESTLE & KNIGHT ARMOUR HOTEL
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles
Tina MaiTina Mai
Digital Marketing Coordinator at SGreenGolf Inc.Digital Marketing Coordinator at SGreenGolf Inc.