Amit Sharma
Winnipeg,Manitoba
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Skillful in managing routine member requirements, company standards and successful customer service techniques. Talented relationship-builder and analytical problem-solver.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Supervisor
Access Credit Union
12.2022 - 03.2024
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Facilitated open communication among team members, creating a supportive work environment that encouraged collaboration towards shared goals.
- Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
Member Service Representative
Access Credit Union
12.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled complaints with prompt, courteous service to uphold professional reputation
- Educated and engaged customers with new bank products and services
- Responded to customer calls and emails to answer questions about products and services
- Opened customer accounts and provided deposit and withdrawal receipts
- Cross-sold bank services and products to uplift customer investments.
Department Manager
Walmart
01.2021 - 12.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Communicated with managers of other departments to maintain transparency
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Created and enforced department policies, procedures and standards to establish productivity and quality
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Customer Service Manager
Walmart
04.2020 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Researched and corrected customer concerns to promote company loyalty.
Sales Worker
IKEA
01.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Contributed to team objectives in fast-paced environment.
CAP 1 Associate
Walmart
11.2019 - 04.2020
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies, and adjusting errors
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise
- Counted supplies in stock room and posted totals to inventory records using RF scanner
- Checked accuracy of rejected product at reject points in designated areas using computer terminal and scanner
- Secured accurate item pricing through use of markdown audits
- Stocked designated items on shelves, end caps and displays
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Customer Experience Sales Floor Associate
Walmart
10.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Greeted customers, helped locate merchandise, and suggested suitable options
- Assisted customers with product returns, exchanges, and refunds to increase satisfaction and trust.
Education
Investment Funds In Canada
Canadian Securities Institute
06.2024
Bachelor of Arts - Economics
University of Manitoba
05.2024
High School Diploma -
CJS Public School
05.2017
Skills
- Staff Management
- Credit Card Applications
- Product and Service Sales
- Member Retention
- Sales and Upselling
- Clear Verbal Communication Skills
- Speak Punjabi & Hindi
- Claims Processing
- Employee Training
- Account Updates
- Research and due diligence
- Customer Engagement
- Workflow Management
- Service Sales
- Analytical mindset
Certification
- Department Manager 101, Walmart Academy, 2021
- Power Equipment Certified Operator – Sit Down Counter Balance Fork Lift, 2020
- Power Equipment Certified Operator – Sprint, Walkie Stalker and Walkie, 2019
Timeline
Member Service Supervisor
Access Credit Union
12.2022 - 03.2024
Member Service Representative
Access Credit Union
12.2022 - 06.2023
Department Manager
Walmart
01.2021 - 12.2022
Customer Service Manager
Walmart
04.2020 - 01.2021
Sales Worker
IKEA
01.2020 - 08.2020
CAP 1 Associate
Walmart
11.2019 - 04.2020
Customer Experience Sales Floor Associate
Walmart
10.2018 - 11.2019
Investment Funds In Canada
Canadian Securities Institute
Bachelor of Arts - Economics
University of Manitoba
High School Diploma -
CJS Public School