Amit Sharma
Winnipeg,Manitoba
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Representative
12.2022 - Current
- Assisting members with online banking
- Processing over the counter financial services for members
- Balancing transactions including ATM, night deposits and the cash drawer daily
- Provides polite, prompt service while accurately completing a variety of financial activities, such as deposits, withdrawals, cheque cashing and ordering, bill payments, money orders, transfers, and currency exchange, to meet the demands of members and clients
- Resolving member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation
- Performs other duties as assigned by Management.
Department Manager
OMNI – Walmart Canada
01.2021 - 12.2021
- Participates in the training and development of all OMNI Associates
- Completes Back Office Setup including Review of Future Grocery Order
- Grocery Order Daily Pickup Report, Confirmation of Daily Orders, Identification of payment Exceptions, Identification of Picks
- Check email and AMP+ for Action Items
- Completes daily picks, where necessary
- Completes tasks of post pick activities, such as clearing and setting ServiceStations tote Cleaning, maintaining e-commerce cleaning standards
- Ensuring associate breaks are taken in accordance with coverage
- Assisted in stocking the sales floor as assigned and binning overstock merchandise
- Trained, coached, and offered feedback to associates
- Assisted customers in locating merchandise and providing a clean, stocked, well-zoned store, mand providing excellent customer service.
Customer Service Manager
Walmart Canada
04.2020 - 01.2021
- Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts
- EASsystem, safety
- Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines
- Ensures all EAS systems are functioning to standard, i.e., Cashiers deactivating
- Greeters handling issues appropriately, completing “Failure to Deactivate”Logs
- Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy
- Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Sales Co-Worker
IKEA
01.2020 - 08.2020
- Ensure the operation flows smoothly, focus on order fulfillment and inventory availability
- Maintain inventory accuracy and integrity
- Always aware of customers when on the shop floor, prioritizing their requests and needs, giving suggestions even when engaged in other tasks
- Performing sales space replenishment with flexibility and according to visual merchandising guidance
- Maintain Health & Safety compliance
- Support the team and with additional duties, as required
CAP 1 Associate
Walmart Canada
11.2019 - 04.2020
- Reviewing workload for assigned area(s) of the store
- Completing price changes and accurately signing merchandise
- Completing Section Work – Modular integrity, PI, and shelf capacity errors
- Working merchandise, CAPing bins and completing picks to support the
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Customer Availability Process
- Ensuring proper fixtures, supplies and tools are used to complete necessarytasks
- Print, set and finalizing Modulars, set features and merchandising seasonalareas
- Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure
Customer Experience Salesfloor Associate
Walmart Canada
10.2018 - 11.2019
- Covering and zoning an assigned area on the salesfloor
- Helping Customer to find the right product and solving their problems
- Working recovery merchandise from the Customer Service desk and other areas of the store
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Responding to customer requests for information and service
- Moving feature merchandise to its modular home
- Communicating with other associates to ensure floor coverage is maintained
Team Member
Burger King
03.2018 - 05.2018
- Cooking menu items in cooperation with the rest of kitchen staff
- Preparing food for service
- Clean up station and take care of leftover food
- Maintain a positive and professional approach with coworkers and customers
Education
BA - Economics
University of Manitoba
12th - Science
C.J.S Public School
2017
Skills
- Effective Communicate Skills
- Cooperative and Positive team player who connects well With customers
- Excellent Computer Skills (Microsoft office and Internet)
- Able to maintain staff and client confidentiality with tact and diplomacy
- Capable of following directions while working under minimal supervision
- Team oriented with positive attitude and willingness to learn
- Remarkable Leadership and Management Skills
- Strong ability to persuade customers
- Solid analytical and Problem-solving skills
- Exceptional ability to utilize advertising and sales promotion skills
- Member Relations
- Mobile Banking
Timeline
Member Service Representative
12.2022 - Current
Department Manager
OMNI – Walmart Canada
01.2021 - 12.2021
Customer Service Manager
Walmart Canada
04.2020 - 01.2021
Sales Co-Worker
IKEA
01.2020 - 08.2020
CAP 1 Associate
Walmart Canada
11.2019 - 04.2020
Customer Experience Salesfloor Associate
Walmart Canada
10.2018 - 11.2019
Team Member
Burger King
03.2018 - 05.2018
BA - Economics
University of Manitoba
12th - Science
C.J.S Public School
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