Amit Sharma
Travel Consultant, Operations Manager &Travel Reservations
Brampton,Ontario
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Operations Manager-Administrative Services
Eli Logistics Solutions Inc
Mississauga
08.2022 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Director of Operation ,Sales & Marketing
Travels Mantra Holidays Pvt Ltd
Delhi
04.2008 - Current
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Total Professional Work Experience: 12+1+1 =14 Years, 2020 ) - A Major DMC for all CIS Countries - Planning , Development & Digital Marketing Director Key Responsibilities: • Provided administrative support for 15-person office, including filing, word processing, supplies inventory, reception, voice mail and e-mail messaging, and appointment scheduling.
- Developed travel itineraries for business travel and organized travel documents for senior staff.
- Handling B2B Queries from travel agents from PAN India to close the deal.
- Strategic online prospects generated from Social Media campaign.
- Implemented e-mail lists to inform regular customers of promotional offers.
- Produce outstanding special events marketing collateral.
- Marketing promotions • Developed templates for regular professional correspondence to improve consistency of corporate communications.
- Continually improved client-relation skills, resulting in the ability to provide individual clients with appropriate suggestions and recommendations.
- Negotiation With airlines for mice and leisure movement for groups Size From 10-175 Persons.
- Booked and ticketed air, rail, and cruise reservations.
- Arranged rental cars, accommodations, and specialty tours.
- Developed expertise in group travel to provide quality service to corporate customers.
- Compiled a catalog of convention accommodations in order to offer clients a range of price points.
- Composed “Travel Tips” to provide recommendations for traveling to popular destinations.
- Created and implemented a 5 item questionnaire to quickly determine travel preferences.
- Key Skills, Core Competencies & Strengths Strategic Digital Marketing, Graphic Designing ,Online Promotions ,Organizational and management skills.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Education
High School Diploma -
04.2001 -
Air Ticketing,Diploma
Woldspan
Sabre
Amadeus
Skills
Graphic Designing
Supervision
Business operations
Customer service
Team management
Market Positioning
Multitasking abilities
Teambuilding
Computer skills
Ms Office
Ms Word
Ms Excel
Sales operation
Sales pitching
Sales reporting
GDS-Amadeus sabre
Certification
IATA/IATAN Travel Professional recognized.
Timeline
TICO Education Standards Travel Counsellor Exam
06-2023
Google -IT Support
10-2022
Operations Manager-Administrative Services - Eli Logistics Solutions Inc
08.2022 - Current
The Canadian tourism Commission Awards ,Canadian Specialist Accreditation
06-2011
Director of Operation ,Sales & Marketing - Travels Mantra Holidays Pvt Ltd
04.2008 - Current
CBSE - High School Diploma,
04.2001 -
UNIVERSITY - ,
YMCA - , Air Ticketing,Diploma
Reservation - , Woldspan
Reservations - , Sabre
Pnr & Tickting - , Amadeus