Amit Seth
Langenburg,SK
Summary
Experienced professional with a decade of success in dealership parts management. Skilled in building strong customer relationships in construction, heavy trucking, and automotive industries. Known for delivering exceptional results and exceeding client expectations through effective customer relationship management strategies.
Overview
14
14
years of professional experience
Work History
Assistant Parts Manager
Paragon Sales
04.2025 - Current
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Ordered parts for customers,body shop and workshop
- Submitted reports to senior management to aid in business decision-making and planning.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Inside Sales Executive
Lordco Auto Parts
04.2024 - 04.2025
- Update merchandise layouts for seasonal changes.
- Utilized auto parts software to track leads, manage accounts, and monitor progress toward overall sales goals.
- Creating and submitting parts warranty claims, reviewing claim status weekly and submitting evidence in case of rejections/return claims.
- Spearheaded onboarding of e-commerce platform.
- Produced sales documents and filed records.
- Operated the register, handled cash, and processed card transactions.
- Managed logistics and shipment procedures effectively.
- Maintained customer relationships by providing product information, quotes and technical support.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Assists all customers (retail and workshop) in selecting the right parts.
- Updated customers on companion part requirements and special promotions.
- Handled phone inquiries, providing accurate price quotes and essential information.
- Documented missed sales opportunities in CRM due to unavailability of parts and pricing errors.
- Locate out-of-stock parts from outside source and make back order, if necessary with definite time estimates for same.
- Notify the workshop manager and the customer when special ordered parts have been received.
- Replenish assigned inventory daily.
- Provided credits for returned parts after verifying packaging and condition.
- Keeps current on new products and product updates.
- Carry out weekly stock audits, and keep the inventory in the system up to date.
- Enhanced profitability by managing core returns efficiently.
Assistant Store Manager
Great Canadian Oil Change
02.2024 - 04.2024
- Assist the store manager in managing operations for quick repairs and oil changes.
- Increase TAT and profitability of the store by utilizing technicians and mechanics' revenue per job card.
General Manager
Stallion Auto
11.2022 - 02.2024
Profit Centre Head
Wandel Intl
06.2017 - 10.2022
Regional Manager Sales
Piaggio Vehicles Pvt. Ltd
09.2015 - 06.2017
Regional Head
Piaggio Vehicles Pvt. Ltd
11.2013 - 09.2015
Bus Centre Manager
Volvo Trucks
06.2011 - 11.2013
Education
Bachelor of Technology - Mechanical Engineering
Univ. of Delhi
01.2010
Skills
- Setting up processes for effective management of front parts counters, shop scheduling, warranty, ensuring right inventory levels, parts ordering, parts return, and more
- Overseas parts departments, performance reviews, hiring, training, and grooming parts personnel
- Working closely with the service and sales departments to ensure their needs are addressed on a regular basis
- Track and meet OEM parts targets for quarterly and annual incentives of the dealership
- Daily review of excess and obsolescence, and working to reduce and keep that within the benchmark
- Thorough understanding of parts KPIs, such as stock turn rate, inventory carrying cost, right inventory levels, backorder fill rate, demand forecast and adjustments, parts obsolescence, etc
- Daily review on CP parts gross percentages, Internal parts percentages, Warranty claims submission and rejection reviews
- Preparing annual business plans for parts departments, focusing on increasing annual net income by optimizing expenses
- Preparing weekly/monthly reports and sharing with the team members and management
- Hands on experience with QUROUM Business Systems and various other Auto parts catalogue
Timeline
Assistant Parts Manager
Paragon Sales
04.2025 - Current
Inside Sales Executive
Lordco Auto Parts
04.2024 - 04.2025
Assistant Store Manager
Great Canadian Oil Change
02.2024 - 04.2024
General Manager
Stallion Auto
11.2022 - 02.2024
Profit Centre Head
Wandel Intl
06.2017 - 10.2022
Regional Manager Sales
Piaggio Vehicles Pvt. Ltd
09.2015 - 06.2017
Regional Head
Piaggio Vehicles Pvt. Ltd
11.2013 - 09.2015
Bus Centre Manager
Volvo Trucks
06.2011 - 11.2013
Bachelor of Technology - Mechanical Engineering
Univ. of Delhi
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