Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

AMIT ROY

Edmonton

Summary

IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate (Part Time)

7-eleven
09.2023 - Current
  • Handled cash, food prep, fuel, and lottery transactions with accuracy and efficiency.
  • Provided friendly, knowledgeable service to assist customers and boost sales.
  • Maintained a clean, organized, and welcoming store environment.
  • Supported team operations during busy hours and helped train new staff.
  • Recognized for reliability, customer service, and teamwork.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

ROYAL GREEN LIMITED

Network Engineering Services
12.2019 - 09.2023
  • Configure and manage routers, switches, firewalls, and other network hardware across LAN, WAN, and wireless environments.
  • Monitor and troubleshoot network issues, including DWDM signals and voice systems, ensuring minimal downtime.
  • Respond to incidents and support tickets, prioritizing issues and providing effective resolutions.
  • Deliver high-level technical support and helpdesk services to end users and clients.
  • Perform routine maintenance on servers, cloud-based systems, and data center infrastructure (MDC).
  • Monitor environmental factors (power, temperature, humidity) in the data center both virtually and physically.
  • Collaborate with clients to define system requirements and provide technical guidance for system enhancements.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Master of Science - Information System Security Management

Concordia University of Edmonton
Edmonton, AB
04-2024

Bachelor of Science - Electronics And Telecommunication Engineering

East West University
Dhaka, Bangladesh
02-2018

Skills

  • Remote desktop support
  • Network troubleshooting
  • Help desk support
  • IT asset management
  • Virtualization technologies
  • Operating systems
  • Linux administration
  • Windows server
  • Network configuration
  • Microsoft outlook

Languages

English
Full Professional

Certification

  • CCNA - Cisco Certified Network Associate (https://www.credly.com/users/amit-roy.c3d2a39d)
  • MCSE - Microsoft Certified Systems Engineer
  • MCSA: Windows Server 2016
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Azure Fundamentals (AZ-900) (https://www.credly.com/users/amit-roy.6463dd5c)


Timeline

Sales Associate (Part Time)

7-eleven
09.2023 - Current

ROYAL GREEN LIMITED

Network Engineering Services
12.2019 - 09.2023

Master of Science - Information System Security Management

Concordia University of Edmonton

Bachelor of Science - Electronics And Telecommunication Engineering

East West University

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