Deepika Sharma
Customer Care Specialist
Markham,ON
Summary
Competent Accounts Receivable Specialist bringing FIVE years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Efficient Accounts Receivable Specialist offering five years' experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admissions Counselor
CDI COLLEGE
Markham, ON
03.2021 - 08.2022
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
Recovery Analyst
MJR CAPITAL SERVICES
Markham, ONTARIO
03.2018 - 04.2020
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Utilized skip tracing tools to locate clients.
- Advised customers of necessary actions and strategies for debt repayment.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving [Product or Service] issues.
Collection Officer
CBV COLLECTION SERVICES
Markham, ON
05.2018 - 01.2019
- Utilized skip tracing tools to locate clients.
- Advised customers of necessary actions and strategies for debt repayment.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls to meet demands of busy group.
- Located and monitored overdue accounts by using automated systems.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Verified and reviewed customer account information.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Managed legal invoice processing for litigation by foreclosure attorneys.
- Processed payments and contracts on accounts.
- Negotiated to collect balance in full.
- Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Sales Associate
THE BRICK
REGINA, SK
02.2015 - 12.2017
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Increased sales by [Number]% over [Timeframe] by offering consultation on products and services and applying customer service and upselling techniques.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
MBA - Accounting And Finance
GURU NANAK DEV UNIVERSITY
PUNJAB05-2013
BBA - Accounting And Business Management
KHALSA COLLEGE
PUNJAB03-2012
High School Diploma -
TAGORE DAY BOARDING PUBLIC SCHOOL
05-2009
Skills
- P>Problem resolution
- P>Project organization
- P>Relationship development
- P>Codes reviewing
- P>Aging reports analysis
- P>Accurate payment posting
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Microsoft Certified Systems Engineer (MCSE)
Project Management Professional (PMP)
Salesforce
Timeline
Admissions Counselor
CDI COLLEGE
03.2021 - 08.2022
Collection Officer
CBV COLLECTION SERVICES
05.2018 - 01.2019
Recovery Analyst
MJR CAPITAL SERVICES
03.2018 - 04.2020
Sales Associate
THE BRICK
02.2015 - 12.2017
MBA - Accounting And Finance
GURU NANAK DEV UNIVERSITY
BBA - Accounting And Business Management
KHALSA COLLEGE
High School Diploma -
TAGORE DAY BOARDING PUBLIC SCHOOL
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