AMIT MUKHERJEE
Ottawa,ON
Summary
Growth-Focused – Technology-Savvy – Natural Leader Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
DIRECTOR BUSINESS OPERATIONS
CIENA INDIA PRIVATE LIMITED
01.2013 - Current
- Leading the global maintenance services business worth >500M USD
- Leading a diversified team ranging from pricing & contract management professionals, process managers and automation experts .
- Aligning functional goals and standards to company's strategic plan and vision.
- Worked in tandem with peers to better understand business process and initiate improvements, through business process re-engineering and developing automation solutions to drive 0.5M+ USD cost reduction Y-o-Y.
- Managing departmental budgets to achieve better operational yield.
- Champion transformation projects, track and manage budgets to deliver expected solutions.
SR. MANAGER - MANAGED SERVICES PRACTICE DEVELOPMENT
ARICENT GROUP
01.2012 - 01.2013
- Benchmarked targets by generating new business from a key OEM to worth US$ 8 MN at above par margins; steered end to end project operations right from proposal through transition to stabilization
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Examined quarterly financials to determine business operating capacity.
- Modified inventory control programs to maintain and enhance annual business plan.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Carried out and developed social media, e-blast and public relations campaigns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Consultant Client Delivery & Stakeholder Relations
Colt Technology Services (I) P. Ltd.
01.2009 - 01.2012
Assistant Vice President - Technology
Reliance Capital Limited
01.2008 - 01.2009
Manager - Network Planning & Optimization
Colt Technology Services India Private Limited
01.2005 - 01.2008
Dy. Manager - Network Planning
Bharti Broadband & Telephone Services
01.2002 - 01.2005
Engineer
HFCL International Limited
01.2001 - 01.2002
Education
MBA - Business Strategy & Marketing
MDI
01.2007
BE - Electronics & Communication
Karnataka University
01.2000
Skills
- Business Planning and Strategy
- Process Improvement Initiatives
- Strong Analytical Thinking
- Program Optimization
- Contracts and Negotiations
- Presentation Skills
- Revenue Generation
- Process Change and Implementation
- Operations Management
- Decision-Making Capabilities
- Excellent Written and Oral Communication
Accomplishments
- Pioneered and established the first ever business analytics office to drive consistent metrics cutting across functions and lines of businesses, to drive data driven decision making and forecasting models resulting in margin improvements in various lines of businesses.
- Pioneered and established the business process and automation group to help improve overall efficiencies and drive unit cost of delivery down
Certification
- Prince 2 Registered Practitioner
- ITIL Foundation Training Certified (V3.0)
Languages
English
Native or Bilingual
Timeline
DIRECTOR BUSINESS OPERATIONS
CIENA INDIA PRIVATE LIMITED
01.2013 - Current
SR. MANAGER - MANAGED SERVICES PRACTICE DEVELOPMENT
ARICENT GROUP
01.2012 - 01.2013
Consultant Client Delivery & Stakeholder Relations
Colt Technology Services (I) P. Ltd.
01.2009 - 01.2012
Assistant Vice President - Technology
Reliance Capital Limited
01.2008 - 01.2009
Manager - Network Planning & Optimization
Colt Technology Services India Private Limited
01.2005 - 01.2008
Dy. Manager - Network Planning
Bharti Broadband & Telephone Services
01.2002 - 01.2005
Engineer
HFCL International Limited
01.2001 - 01.2002
MBA - Business Strategy & Marketing
MDI
BE - Electronics & Communication
Karnataka University
- Prince 2 Registered Practitioner
- ITIL Foundation Training Certified (V3.0)
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