Amit Matta
BRAMPTON,ON
Summary
Results-driven Client Solutions Specialist with expertise in client relationship management and tailored solution development. Proven track record of enhancing customer satisfaction and exceeding sales targets.
Dynamic Client Solutions Specialist with a proven track record of exceeding sales targets and enhancing customer satisfaction. Skilled in relationship management and tailored solution development, ready to drive impact in client engagement and retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Solutions Specialist
Rogers Communications
Brampton, ON
05.2019 - Current
- Developed tailored client solutions to enhance customer satisfaction and retention.
- Mentored junior team members on best practices in client relationship management.
- Established and maintained strong customer relationships to enhance retention.
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
- Developed tailored telecommunications solutions for diverse client needs.
Field Sales Representative
Bell Canada
Mississauga, ON
05.2017 - 05.2019
- Delivered product presentations, effectively demonstrating features and benefits to potential clients.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
Financial Planner
BMO Bank of Montreal
02.2011 - 02.2017
- Developed comprehensive financial plans tailored to individual client goals and risk tolerance.
- Analyzed investment portfolios, recommending adjustments to enhance returns and align with market trends.
- Educated clients on financial products, fostering informed decision-making and long-term relationships.
- Conducted regular financial reviews, ensuring strategies remained aligned with changing client needs and objectives.
Project Manager
DryDocks World
Singapore
03.2005 - 10.2010
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented project plans, ensuring alignment with strategic objectives.
- Optimized resource allocation to enhance operational efficiency across multiple projects.
- Facilitated stakeholder meetings, fostering collaboration and addressing project challenges.
Education
Bachelor of Science - Mechanical Engineering
Punjab Tech University
IndiaSkills
- Problem-solving
- Decision-making
- Self-motivation
- Interpersonal skills
- Customer satisfaction
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- Canadian Securities Course
- Financial Planning 1
- Financial Planning 2
- Mortgage agent course
Timeline
Client Solutions Specialist
Rogers Communications
05.2019 - Current
Field Sales Representative
Bell Canada
05.2017 - 05.2019
Financial Planner
BMO Bank of Montreal
02.2011 - 02.2017
Project Manager
DryDocks World
03.2005 - 10.2010
Bachelor of Science - Mechanical Engineering
Punjab Tech University