Amit Kumar
Riverview,NB
Summary
Outgoing Hospitality Specialist with 8 years of experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly and helpful service. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
13
13
years of professional experience
Work History
CDL Driver
AK Transportation
10.2022 - Current
- Performed pre-trip inspections on vehicles to identify potential mechanical issues.
- Monitored vehicle performance and reported any problems or concerns to management.
- Communicated regularly with dispatch personnel regarding delivery updates or changes in schedule and route plans.
Shift supervisor
Starbucks
10.2021 - 08.2022
- Manage daily schedules, employee shifts, and time-off requests
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at the end of the shift and manage bank deposits
- Train and integrate new workers
Kitchen supervisor
Jungle Jims Restaurant
06.2019 - 10.2021
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
Dining Room Manager, Room Service, Banquets
Eliot Hotel
02.2017 - 02.2018
- Maintained presence on dining room floor and assisted team to support efficiency of service
Banquet Captain
Healthy Haandi
03.2016 - 11.2016
- Supervised food preparation, delivery and quality to ensure satisfaction
Hospitality Services Manager
Zenith Hospitality
Delhi, India
09.2013 - 01.2016
- Worked with clients to coordinate details of special functions to ensure events ran smoothly
Server, Room Service
Palm Residency Hotel
09.2012 - 05.2013
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
Education
Advanced Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute of Air Hostess Training
New Delhi, India07-2012
Bachelor of Science - Hotel Management
Punjab Technical University
India01.2009
High School -
D.A.V Public School
India01.2006
Skills
- Time management
- Safety protocols
- Staff management
- Customer service
- Team building
- Communication skills
- Staff training and development
- Guest relations management
Timeline
CDL Driver
AK Transportation
10.2022 - Current
Shift supervisor
Starbucks
10.2021 - 08.2022
Kitchen supervisor
Jungle Jims Restaurant
06.2019 - 10.2021
Dining Room Manager, Room Service, Banquets
Eliot Hotel
02.2017 - 02.2018
Banquet Captain
Healthy Haandi
03.2016 - 11.2016
Hospitality Services Manager
Zenith Hospitality
09.2013 - 01.2016
Server, Room Service
Palm Residency Hotel
09.2012 - 05.2013
Advanced Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute of Air Hostess Training
Bachelor of Science - Hotel Management
Punjab Technical University
High School -
D.A.V Public School
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