Amit Kumar
Batata
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
13
13
years of professional experience
Work History
Sales Manager
Niumforex India PVT Ltd
10.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sale Manager
Bfc Forex and Financial Services P ltd
01.2022 - 10.2024
- Working as Forex sale and purchase head
- Give rate to Bankers, Retail RMC and FFMC on daily
- Making new Forex Franchise to grow sale and purchase business
- To develop and market activation plans to growth the business
- Visiting to various Retailer Bankers daily for good relationship
- Act as a Promotional Co-ordination for any national level marketing program
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
Deputy Sale Manager
R.R SEN & Bros. PVT LTD
02.2021 - 01.2022
- Played a key role in the successful launch of new products, providing valuable insights into market demand and target audience preferences.
- Effectively resolved any disputes arising between customers or team members promptly.
- Developed customized solutions for clients based on their specific needs, earning a reputation for exceptional customer service.
- Achieved higher levels of customer retention by providing ongoing support after initial sale completion.
- Analyzed market trends and competitor activities, adjusting sales strategies accordingly for maximum results.
- Boosted overall sales performance by implementing effective sales strategies and training programs for the team.
Business Development Manager
Orient Exchange & Financial Services Ltd
06.2020 - 02.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Branch Head
UAE Exchange & Financial Services Ltd
05.2019 - 06.2020
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Maintained friendly and professional customer interactions.
Assistant Manager
Thomas Cook
06.2015 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
UAE Exchange & Financial Services Ltd
01.2012 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
Bachelors of Science - Information Technology
Punjab Technical University Campus
01.2012
Skills
- Strong verbal communication skills
- Active listener
- Empathy
- Customer management
- Respectful towards customers
- Punctual
- Result oriented
- Ability to work under pressure
- Ability to meet deadlines
- Ability to multitask
- Ability to prioritize workload
- Strategic account development
- Outgoing personality
- Identifying challenges
- Finding solutions
- Ethical
- Orderly
- Preparing employee files
- Maintaining employee files
- Updating employee files
- Critical thinker
- Sales Quota Management
- On-boarding skills
- Staff Management
- Relationship Building
- Goals and performance
- Product Knowledge
- Sales expertise
- Client Relationship Management
- Direct Sales
- Sales Tracking
Accomplishments
- Selected for the PRIDE winners from the north region of PRIDE Q3, 2018
- Selected regional topper of the month at UAE Exchange & Financial Services Ltd. January & July 2013
- Selected regional topper of the month at UAE Exchange & Financial Services Ltd. September & December 2012
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional
Additional Information
Achievements
- Selected for the PRIDE winners from the north region of PRIDE Q3,2018
- Selected regional topper of the month at UAE Exchange & Financial Services Ltd. January & July 2013
- Selected regional topper of the month at UAE Exchange & Financial Services Ltd. September & December 2012
Timeline
Sales Manager
Niumforex India PVT Ltd
10.2024 - Current
Sale Manager
Bfc Forex and Financial Services P ltd
01.2022 - 10.2024
Deputy Sale Manager
R.R SEN & Bros. PVT LTD
02.2021 - 01.2022
Business Development Manager
Orient Exchange & Financial Services Ltd
06.2020 - 02.2021
Branch Head
UAE Exchange & Financial Services Ltd
05.2019 - 06.2020
Assistant Manager
Thomas Cook
06.2015 - 05.2019
Assistant Manager
UAE Exchange & Financial Services Ltd
01.2012 - 06.2015
Bachelors of Science - Information Technology
Punjab Technical University Campus
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