Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amit Kumar

246 Remembrance Road, Brampton,ON

Summary

Dedicated restaurant and bar owner with strong leadership and team management skills. Exceptional customer service abilities, focused on building community relationships and fostering trust. Experienced in conflict resolution and problem-solving, effectively handling challenging situations. Skilled in financial management and compliance with regulations, ensuring operational excellence. Committed to promoting safety and a positive environment, with a passion for community engagement. CPR Level C and First Aid expires in 2027. Ability to run 5kms in less than 25 mins. ACZ Class license with Zero demerit points. More than 1000 hours of volunteer work experience in Langer Sewa.

Overview

10
10
years of professional experience
3
3
Certifications

Work History

Lyft Driver

Lyft Canada
3 2020 - Current
  • Safely transport passengers, ensuring timely arrivals and high customer satisfaction
  • Maintain vehicle cleanliness and perform routine checks to ensure optimal performance
  • Utilize navigation tools to plan efficient routes, minimizing travel time and fuel consumption
  • Handle customer inquiries and resolve issues promptly, enhancing overall service experience
  • Consistently maintaining high ratings through exceptional service, prompt arrivals, and efficient route selection, contributing to Lyft's reputation
  • Deescalated irate passengers by applying active listening skills, calming behavior and professionalism while adhering to organizations policies, values and procedures.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.

Volunteer Driver

Brampton Meals on the Wheels
04.2024 - Current
  • Iinteract clearly and compassionately with elderly clients, ensuring they feel comfortable and understood
  • Commitment to providing exceptional service, catering to the specific needs and preferences of elderly customers
  • Efficiently manage delivery schedules to ensure timely meal deliveries, respecting clients' routines
  • Ensure accuracy in orders and adhere to dietary restrictions or special requests, promoting customer satisfaction and safety
  • Consistently show up on time and fulfill commitments, building trust with clients and their families
  • Proficient in using GPS and maps to efficiently plan routes and avoid delays
  • Capable of addressing unexpected challenges, such as delivery issues or client concerns, with a calm and constructive approach
  • Respect and understand the diverse backgrounds and preferences of elderly clients, promoting inclusivity
  • Awareness of basic first aid, ensuring readiness to assist in case of emergencies during deliveries
  • Ability to lift and carry meals safely, ensuring proper handling during deliveries.

Restaurant Owner

Hukam Resto Bar
09.2023 - 01.2024
  • Managed daily restaurant operations, improving menu and service processes, boosting customer satisfaction
  • Enhanced menu offerings and streamlined service, leading to measurable revenue growth and customer satisfaction.
  • Directed restaurant operations, optimizing menu and service, resulting in significant customer satisfaction.
  • Maintained positive relationships with local community.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Oversaw restaurant functions, enhancing menu and service, significantly increasing customer satisfaction
  • Fostered a cohesive team environment, mentoring staff and improving communication, leading to reduced turnover and increased operational efficiency.
  • Conducted thorough market analysis to identify trends, adjusting menu and pricing strategies to maximize profitability and stay competitive.

Pizza Store Owner

B-Town Pizza
07.2021 - 03.2023
  • Engaged with over 200 customers daily from diverse nationalities, demographics, and utilized interpersonal skills to foster professional relationships and enhance client interactions.
  • Collaborated with team members representing various age groups to serve over 200 customers in the store each day.
  • Utilized the distinct abilities of team members to complete tasks, assigning roles and responsibilities to staff members according to their expertise.
  • De-escalated upset customers by employing active listening, effective communication, and maintaining a composed, professional behavior
  • Consistently upheld the restaurant's image through positive conduct, a professional appearance, and effective communication with customers.
  • Enforced restaurant policies when customers were under the influence of alcohol or drugs and were not adhering to store conduct standards.
  • Demonstrated leadership and mentoring abilities while training new employees, providing encouragement and support to those struggling to meet professionalism standards.
  • Managed day-to-day business operations.
  • Trained and guided team members to maintain high productivity and performance metrics.

Pizza Store Owner

Royal Pizza
07.2020 - 11.2020
  • Managed daily restaurant operations, improving menu and service processes, boosting customer satisfaction.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Directed restaurant operations, optimizing menu and service, resulting in significant customer satisfaction.
  • Oversaw restaurant functions, enhancing menu and service, significantly increasing customer satisfaction
  • Fostered a cohesive team environment, mentoring staff and improving communication, leading to reduced turnover and increased operational efficiency.
  • Conducted thorough market analysis to identify trends, adjusting menu and pricing strategies to maximize profitability and stay competitive.

AZ Truck Driver

Suhana Freight Services Inc
03.2019 - 02.2020
  • Operated long-haul routes, ensuring timely deliveries and maintaining safety standards.
  • Inspected vehicle before and after every trip, and conducted minor repairs.
  • Operated with safety and skill to avoid accidents and delays.
  • Utilized GPS and logistics software to optimize routes, reducing fuel consumption.
  • Handled cargo inspections and documentation, ensuring compliance with regulations.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Enhanced customer satisfaction by maintaining professionalism during pick-ups and dropoffs.
  • Developed strong relationships with clients through consistent communication and timely updates on delivery status.
  • Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
  • Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Long Haul AZ Driver

Blue 360
04.2018 - 11.2018
  • Operated long-haul routes, ensuring timely deliveries and maintaining safety standards.
  • Utilized GPS and logistics software to optimize routes, reducing fuel consumption.
  • Handled cargo inspections and documentation, ensuring compliance with regulations.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle, and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading, and operating vehicles.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Drive safely and carefully in all weather conditions.

Accountant

ML Mechanicals
12.2014 - 03.2018
  • Strong organizational skills ensure that tasks and documents are managed efficiently, contributing to a well-structured office environment.
  • Effective communication for collaborating with team members and interacting with clients, ensuring that information is conveyed clearly
  • Attention to detail, reviewing financial documents and ensuring accuracy in data entry and reporting
  • Time management skills to prioritization of tasks, ensuring deadlines are met and workflows remain smooth
  • Basic bookkeeping knowledge to maintain accurate financial records, supporting the overall accounting function
  • Problem-solving skills assist in addressing any discrepancies or issues that arise, ensuring smooth operations and accurate reporting
  • Familiarity with office equipment and technology enhances productivity and efficiency in daily administrative tasks.

Mover

Tendor Touch Moving Inc
08.2014 - 11.2014
  • Consistently prioritize safety protocols during loading and unloading to prevent injuries and damage, reflecting a commitment to public safety
  • Maintain high levels of physical fitness to handle heavy lifting and prolonged periods of activity, essential for the physical demands of moving
  • Demonstrate the ability to clearly communicate with team members and clients, ensuring smooth operations and fostering positive relationships
  • Quickly assess and address unexpected challenges, such as logistical issues or difficult clients, showcasing the capacity to think critically under pressure
  • Ensure accurate loading and inventory of items, minimizing the risk of loss or damage, which parallels the need for precise documentation in moving
  • Efficiently prioritize tasks to meet tight schedules and deadlines, mirroring the urgency required in moving responses
  • Successfully navigate different settings, from residential to commercial spaces, demonstrating flexibility in handling diverse situations
  • Utilize de-escalation techniques to manage disputes with clients or team members, a crucial skill for maintaining peace in community interactions
  • Work effectively within a team, coordinating roles and responsibilities to achieve common goals, reflecting the collaborative nature of moving
  • Understand the principles of safe loading, unloading, and transportation, providing a foundation for adhering to legal requirements in moving contexts.

Education

DIPLOMA IN BUSINESS MANAGEMENT -

Humber college
05.2013 - 8 2014

High School Diploma -

Goverenment Senior Secondary School
Samrala, Punjab India
04.2012

Skills

Multilingual

Commercial driving

ACZ Truck driver

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional

Certification

Understanding and Managing the Stress Police Work

Timeline

Volunteer Driver

Brampton Meals on the Wheels
04.2024 - Current

Restaurant Owner

Hukam Resto Bar
09.2023 - 01.2024

Pizza Store Owner

B-Town Pizza
07.2021 - 03.2023

Pizza Store Owner

Royal Pizza
07.2020 - 11.2020

AZ Truck Driver

Suhana Freight Services Inc
03.2019 - 02.2020

Long Haul AZ Driver

Blue 360
04.2018 - 11.2018

Accountant

ML Mechanicals
12.2014 - 03.2018

Mover

Tendor Touch Moving Inc
08.2014 - 11.2014

DIPLOMA IN BUSINESS MANAGEMENT -

Humber college
05.2013 - 8 2014

Lyft Driver

Lyft Canada
3 2020 - Current

High School Diploma -

Goverenment Senior Secondary School

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Amit Kumar