Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amit Koli

Windsor,ON

Summary

Results-driven professional with a strong background in international business management and supply chain logistics. Certified by CIFFA, the Canadian International Freight Forwarders Association. Skilled in advertising and marketing, with a passion for logistics. Currently excelling in the food service retail chain industry at McDonald's, showcasing exceptional customer service, teamwork, and time management abilities. Seeking to transition into logistics and supply chain roles to utilize keen attention to detail, problem-solving mindset, and drive for delivering exceptional results. Open to new opportunities and eager to contribute expertise in the dynamic field of logistics and supply chain management.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Team Leader

McDonald's
06.2022 - Current
  • Delivering exceptional client service to an average of 200 customers per shift during peak times.
  • Monitoring team performance and providing constructive feedback to increase productivity and maintain quality standards when necessary.
  • Monitoring inventory levels and collaborating with suppliers to maintain adequate stock levels to minimize wastage.
  • Demonstrating extensive knowledge of over 100+ menu items and skillfully assisted guests in selecting their optimal dining choices.
  • Managing the Point of Sale (POS) and Customer Relationship Management (CRM) system, ensuring smooth operations and accurate order processing.
  • Supervised team members to confirm compliance with set procedures and quality requirements.


Achievements:


  • Received the highest tips, demonstrating excellent customer service and interpersonal skills.
  • Entered 50+ orders per hour with zero errors, maintaining a high level of efficiency and attention to detail.
  • Assisted in training and mentoring 10+ new staff members on the technical systems, contributing to their successful integration into the team.

Shop / Warehouse Assistant

Ugarit Market,
02.2022 - 04.2022
  • Receiving, processing, and efficiently managing orders and deliveries, ensuring precise and prompt inventory management.
  • Exhibiting exceptional attention to detail by verifying incoming stock against purchase orders
  • Diligently inspecting for damages or discrepancies, and proactively resolving any supplier-related issues.
  • Effectively replenished depleted or low shop items
  • Consistently performed day to day duties including cleaning
  • Proactively identified and reported any maintenance or safety issues to appropriate personnel, contributing to a safe and well-maintained working environment.
  • Collaborating with team members to fulfill customer requests and provide exceptional customer service, contributing to customer satisfaction and loyalty.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

Post-Graduate - International Business Management, Logistics & Supply Chain

St. Clair College
Windsor, Ontario
05.2023

Bachelor's - Mass Media, Advertising And Marketing

University of Mumbai (Vivekanand Education Society (VES)
Mumbai, India
04.2019

Skills

  • SAP
  • Interpretive Business Simulation
  • Microsoft Office
  • Guest Service, Efficient handling of customers & concerns
  • Inventory Control Procedures
  • Cash Register Operations
  • Teamwork
  • People Management
  • Leadership
  • Business Operations
  • Operational improvements and optimization
  • Strong problem-solving abilities

Accomplishments

    Supply Chain Logistics Simulation: (January 2023 - April 2023)


    Engaged in a comprehensive logistics simulation consisting of multiple phases:

  • Phase 1: Successfully managed suppliers and oversaw the production process
  • Phase 2: Demonstrated proficiency in forecasting, contract management, human resources, andcapacity planning
  • Phase 3: Led the establishment of a new branch while maximizing net worth
  • Showcased strong project management skills and the ability to effectively coordinate variousaspects of the logistics process to achieve organizational goals


    • Capstone Project: (January 2023 - April 2023)


  • Collaboratively worked on a team for a logistics capstone project focused on chandeliers
  • Successfully served as suppliers, overseeing the importation of chandeliers from the Czech
  • Republic
  • Managed transportation, routing, and developed a comprehensive supply chain map
  • Implemented specific trailer dimensions and optimized packaging for efficient logistics
  • Proficiently handled import duties and taxes, effectively managing the end-to-end supply chain process.


    • Interpretive Business Simulation: (May 2022 - August 2022)


  • Performed competitive analysis of top toothpaste brands in the Asian market using interpretivebusiness simulation software
  • Successfully established and managed a virtual company, settingproduct prices and launching variations in sizes
  • Demonstrated effective control over thecompany's GDP on an annual basis

Certification

  • Canadian International Freight Forwarders Association (CIFFA)
  • Rotary Youth Leadership Awards
  • FPS Gaming Certificates
  • OLPS "Prefect"

Timeline

Team Leader

McDonald's
06.2022 - Current

Shop / Warehouse Assistant

Ugarit Market,
02.2022 - 04.2022

Post-Graduate - International Business Management, Logistics & Supply Chain

St. Clair College

Bachelor's - Mass Media, Advertising And Marketing

University of Mumbai (Vivekanand Education Society (VES)

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Amit Koli