AMIT KISHORE
Regina,SK
Summary
To find a fulfilling position where I can apply my skills and knowledge.
A competent IT Engineer / Administrator / Coordinator professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working on the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and ability to contribute to the development of best practice, procedures, and policies within a company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Support Administrator
Yahya Saeed Ahmed Naseer Lootah (Personal Staff)
02.2024 - 10.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations for Chairman.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Arranging External & Internal Meeting for Chairman both virtual and onsite.
- Handled Chairman's company & personal IT equipment and gadgets.
- Handled All Meetings for Chairman on Yacht, Hotels, Banks & Charity.
IT Systems Administrator
Lootah BC Gas LLC.
07.2019 - 01.2024
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Maximized hardware utilization by conducting capacity planning and making recommendations for resource allocation adjustments.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
- Configured and tested Windows Server operating systems with roles features.
- Contributed to development, administration and testing of disaster recovery plans.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Attended meetings to deliver status reports to key stakeholders.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
IT Systems Administrator (Freelance)
Lootah BC Gas LLC.
05.2019 - 06.2019
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Maximized hardware utilization by conducting capacity planning and making recommendations for resource allocation adjustments.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
- Configured and tested Windows Server operating systems with roles features.
- Contributed to development, administration and testing of disaster recovery plans.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Attended meetings to deliver status reports to key stakeholders.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
IT Executive
BinHendi Enterprises LLC
09.2017 - 12.2018
- Company Overview: Job role System Administrator & IT Support Engineer
- Handling, Retail Fashion & Watches, Hospitality Division, Furniture & Trading & Distribution
- Perform 24/7 support
- Manage and administered Data Center, Microsoft server 2008/2012, Active Directory, Antivirus, Fileserver, NAS Storage, Office 365, Desktop, Laptop, POS System (Micros/NCR), Software’s, Firewall (Fortinet/Cyberroam), Access Point, Switches, Routers, network infrastructure and SAP user creation, and role assign
- Support and deploy, Network Printers, Scanners, office environment software, Installation & configuration of Avaya Phones for end users, New store / Office opening Projects, Android/iPhone configuration for email/Contacts
- Built and configured customized machines for new hires and replacements for existing users
- Completed password changes and supplied active directory support
- Configure antivirus software to fully protect IT environment
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Test software performance throughout the desktop network to ensure peak performance
- Install computer hardware and software on desktops to keep versions current
- Initiate and complete Microsoft Windows server operating system updates
- Network with LAN/WAN and active directory for continuous company connection
- Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality
- Coordinating and Managing ISPs for Internet connections
- Answered new hire questions regarding Microsoft Office
- Trained staff on a new employee computer access protocol
- Provided base level IT supports to non-technical personnel within the business
- Job role System Administrator & IT Support Engineer
- Handling, Retail Fashion & Watches, Hospitality Division, Furniture & Trading & Distribution
IT Support Engineer: IT Helpdesk Engineer
Arabian Oasis Food LLC / Spinneys Dubai LLC
10.2006 - 06.2017
- Company Overview: Reporting directly to the IT Manager and collaborating closely with other IT team members
- Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction
- Perform 24/7 support
- The first point of contact for all IT & technical queries
- Managed a team of 6 Support Engineers including Abu Dhabi & Oman
- Handling Microsoft server 2008/2012 NCR Advance Store Retail 3.1.6 / Microsoft Dynamics AX 6, Communication Servers (Instore Scale & Fileserver), POS System (NCR/HP), Office 365, Desktop, Laptop, POS, Softwares, Firewall(Checkpoint), Access Point, Switches, Routers, network infrastructure and SAP Sales inbound & outbound
- Support and deploy, Network Printers, Scanners, office environment software, Installation & configuration of Panasonic PABX Phones for end users, Android/iPhone configuration for email/Contacts
- Built and configured customized machines for new hires and replacements for existing users
- Coordinating and Managing ISPs for Internet connections
- Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality
- Assisted in firewall maintenance throughout the network environment to maintain a secure system
- Served as the Microsoft Windows server/desktop operating system resource person to quickly address complex user issues
- Completed password changes and supplied active directory support
- Handling IT Project & Coordination for New Store, Warehouse, Office opening & Vendors, Consultants for the frontend
- Answered new hire questions regarding Microsoft Office
- Trained staff on a new employee computer access protocol
- Handling all IT assets including ordering & distributing to the locations, IT Warehouse Key Holder
- Testing / Installation / Structure Development and support for new and existing frontend application/software as per company policy
- Reporting directly to the IT Manager and collaborating closely with other IT team members
- Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction
Assistant IT Engineer
The Kerala Kaumudi (P) LTD
06.2003 - 09.2006
- Manage and administered accounts server (Linux – RHCE-4), FTP server, samba server, Desktop, Laptop, Softwares, Switches, Routers, and network infrastructure
- Assisting the System Administrator
- Built and configured customized machines for new hires and replacements for existing users
- System Support for Desktop / Laptop / Printers (Software & Hardware)
Education
SQL 2014 Administration - Course Completed
Horizon
Dubai01.2015
Linux -
01.2006
Microsoft Certified Systems Engineer - Course Completed
Tandem
Trivandrum01.2005
Bachelor of Commerce -
University of Kerala
Thiruvananthapuram, Kerala01.2001
Diploma in Computer Application -
Tandem
Trivandrum01.1997
Skills
- Project management
- Analytical and critical thinker
- Testing & Troubleshooting
- System Administration
- Team Leadership
- Resource Allocation
- Trusted key holder
- Strategic Planning
- Effective Communication
- Vendor Relations
- Windows 95, XP, Vista, 7, 10, 11
- Windows Server 2008, 2012, 2016, 2019
- Mac OS X
- Linux 4
- Active Directory
- File Server
- Exchange 2016
- Office 365
- SQL
- NCR Retail POS
- Microsoft Dynamics AX
- RetailPro
- SAP
Windows OS / Server
MAC OS
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Personal Information
- Date of Birth: 03/20/79
- Marital Status: Married
References
- Mr. Abdul Kader, Asst. IT Manager, BinHendi Enterprises LLC, (00971508474482)
- Mr. Danny Lotz, IT Manager, Spinneys Dubai LLC, (00971503537407)
- Mr. Sminto Thomas, Senior System Administrator, Spinneys Dubai LLC, (00971503942542)
Uaedrivinglicense
Yes
Languages
English
Full Professional
Certification
- RHCP
- MCSE
Interests
- Adventure Travel
- Road Trips
- Backpacking and Hiking
- Watching Movies and TV Shows
- Volunteer Work (Farm House Cleaning)
Timeline
IT Support Administrator
Yahya Saeed Ahmed Naseer Lootah (Personal Staff)
02.2024 - 10.2024
IT Systems Administrator
Lootah BC Gas LLC.
07.2019 - 01.2024
IT Systems Administrator (Freelance)
Lootah BC Gas LLC.
05.2019 - 06.2019
IT Executive
BinHendi Enterprises LLC
09.2017 - 12.2018
IT Support Engineer: IT Helpdesk Engineer
Arabian Oasis Food LLC / Spinneys Dubai LLC
10.2006 - 06.2017
Assistant IT Engineer
The Kerala Kaumudi (P) LTD
06.2003 - 09.2006
Linux -
Bachelor of Commerce -
University of Kerala
SQL 2014 Administration - Course Completed
Horizon
Microsoft Certified Systems Engineer - Course Completed
Tandem
Diploma in Computer Application -
Tandem
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