Amit Jaggi
Mississauga
Summary
Diligent Supervisor with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Transource Freightways
03.2024 - Current
- Handling the day-to-day logistics activities like receiving, storing, picking, packing, and shipping goods. Also, make sure orders are fulfilled accurately, on time, and meet quality standards.
- Check inventory regularly, manage warehouse space efficiently, and quickly resolve any delays or issues.
- Lead the warehouse team by assigning tasks, setting priorities, and monitoring performance. Making sure staff follow procedures, trains them on safety and systems, and holds regular meetings to keep the team organized, motivated, and efficient.
- Ensuring the warehouse follows all safety, health, and company rules. They conduct safety checks, handle incident investigations, and enforce corrections.
- Performing quality checks on goods and stay updated on legal and compliance standards.
- Managing stock movement, from receiving to dispatching. Apart from that ensuring inventory records are correct and updated, handles slow or damaged stock, and recommends better ways to use space and equipment for smoother operations.
- Working closely with other departments and logistics partners to meet operational needs. Communicating status reports, challenges, and updates to management and ensures proper documentation and reporting of activities.
- Looking for ways to improve processes and reduce costs without affecting service quality. Leading in improving projects, manage labour and resource use efficiently, and suggest practical cost-saving ideas.
- Ensuring all warehouse systems, scanners, and equipment are used correctly and maintained well. Apart from that reporting any issues and support system upgrades or new projects that improve warehouse operations.
Supervisor
Alero Worldwide e-commerce Fulfillment
07.2022 - 02.2024
- Supervising day-to-day warehouse operations, ensuring efficient and accurate receipt, storage, and shipment of goods.
- Monitoring and managing inventory levels for efficient picking, packing, and shipping.
- Coordinating inbound and outbound shipments with carriers and freight forwarders for timely delivery.
- Lead and motivating the warehouse teams, providing them guidance, training, and support.
- Ensuring compliance with health and safety regulations and company policies.
- Identifying and implementing the process improvements in order to increase efficiency and reduce costs.
- Monitoring the performance metrics and taking corrective actions to meet targets.
- Resolving the issues such as inventory shortages, damaged goods, and shipment delays.
- Maintaining effective communication with team members, management, and stakeholders.
- Fostering a positive work culture focused on teamwork, accountability, and continuous learning.
Assistant Manager
HDFC Bank
10.2019 - 12.2021
- Company Overview: India
- Managing customer service inquiries and complaints promptly and effectively aimed to ensure high levels of customer satisfaction.
- Supervising daily operations, including shift scheduling and task assignment, was crucial for maintaining a smooth workflow and meeting business demands.
- Regularly communicating with customers to understand their needs and preferences led to improved service quality and client relations.
- Organizing schedules, workflows, and shift coverage efficiently aimed to optimize productivity and resource utilization, resulting in improved employee morale and a 30% decrease in scheduling conflicts.
- Maintaining up-to-date knowledge of company products and services and providing accurate information and assistance to customers helped enhance customer satisfaction and loyalty.
- India
Customer Service Analyst
Eclerx Services Ltd
03.2017 - 09.2018
- Company Overview: India
- Evaluating and resolving issues, as well as identify and execute improvements, I engaged in routine meetings with management, resulting in increase in operational efficiency.
- Maintaining precise records of all collected data throughout analysis procedures was essential for accurate decision-making and process improvement, resulting in decrease in data errors.
- Developing reports, presentations, and other essential documentation for stakeholders facilitated informed decision-making and communication, resulting in improved transparency increase in stakeholder satisfaction.
- Conducting quality assurance procedures to evaluate data and confirm the validity of results ensured data accuracy and reliability and reduction in errors.
- Offering recommendations based on the results of data analysis aimed to drive strategic decision-making and process improvement.
- India
Education
GED -
Lambton College
MississaugaBachelor of Commerce -
Punjab University
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Warehouse operations
- Quality assurance
- Workflow optimization
- Compliance management
- Project planning
- Logistics expertise
Languages
English
Full Professional
Timeline
Operations Supervisor
Transource Freightways
03.2024 - Current
Supervisor
Alero Worldwide e-commerce Fulfillment
07.2022 - 02.2024
Assistant Manager
HDFC Bank
10.2019 - 12.2021
Customer Service Analyst
Eclerx Services Ltd
03.2017 - 09.2018
GED -
Lambton College
Bachelor of Commerce -
Punjab University
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