Amit Duggal
Program Manager
Tottenham,ON
Summary
Experienced Senior Program Manager skilled in managing functional operations and projects related to Web-based and client/server-based applications, custom development projects, as well as customization of packaged products . Advanced understanding of organizational strategies, financial management and contracting. Extensive experience for deployment of Service Management processes to all groups interacting with Problem Management, Change Management, and Incident Management. Thorough understanding of Banking, Telecom & Healthcare Industry Domains.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior Program Manager
IBM India Pvt. Ltd.
Pune
05.2021 - Current
- Directed 3 simultaneous projects to boost business opportunities by 20%.
- Administered $ 2.2M budget and tracked expenses. Managed program/project finances to achieve ITD Gross Profit of 30% and EAC Gross profit of 27% for organization.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial and operational concerns by working with team members and leaders.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Implemented & lead the IBM Garage delivery model for Adobe AEM projects for ADC division
Program Manager
IBM India Pvt. Ltd.
Pune
11.2018 - 04.2021
- Managed the Delivery of the Revamped International Roaming (IR) Journey for new Vodafone Idea Website.
- Lead the Vi Website Relaunch Project team (Project Spyder) as Agile Coach and supported the Program for successful execution as part of Agile Delivery Framework.
- Worked as DevOps Lead for Neo platform, client’s primary portal for New Postpaid and Prepaid connections delivery to new customers.
- Worked with Senior Customer Business and IT leaders to provide thought leadership on Agile best practices, at scale.
- Contributed to development of unified agile development methodology, through alignment with product and technology stakeholders.
- Partnered with product and engineering leaders to enable them as impediment removers for their teams.
- Enabled teams to realize their mission and deliver on their KPIs with focus on culture of continuous improvement within each team.
Project Manager
IBM India Pvt. Ltd.
Sydney
09.2016 - 10.2018
- Reined in project costs while meeting key milestones.
- Fostered relationships with vendors to promote positive working relationships.
- Provided management for internal personnel, contractors and vendors.
- Modified and directed project plans to meet organizational needs.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Drove team success through shared vision and recognition of quality performance.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Reported regularly to managers on project budget, progress and technical problems.
Project Manager
IBM India Pvt. Ltd.
Gurgaon
05.2015 - 08.2016
Project Manager
IBM India Pvt. Ltd.
Nairobi
03.2012 - 03.2015
Project Manager
IBM India Pvt. Ltd.
Singapore
04.2009 - 01.2012
Team Lead
IBM India Pvt. Ltd.
Singapore
01.2007 - 03.2009
Application Developer
IBM India Pvt. Ltd.
Gurgaon
09.2005 - 12.2006
Education
Bachelor of Engineering - Mechanical
Punjab Engineering College
Chandigarh 06.2001 - 05.2005
Skills
Team leadership and direction
Certification
• Project Management Professional, PMP®
Timeline
Senior Program Manager
IBM India Pvt. Ltd.
05.2021 - Current
Program Manager
IBM India Pvt. Ltd.
11.2018 - 04.2021
Project Manager
IBM India Pvt. Ltd.
09.2016 - 10.2018
Project Manager
IBM India Pvt. Ltd.
05.2015 - 08.2016
Project Manager
IBM India Pvt. Ltd.
03.2012 - 03.2015
Project Manager
IBM India Pvt. Ltd.
04.2009 - 01.2012
Team Lead
IBM India Pvt. Ltd.
01.2007 - 03.2009
Application Developer
IBM India Pvt. Ltd.
09.2005 - 12.2006
Bachelor of Engineering - Mechanical
Punjab Engineering College
06.2001 - 05.2005
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