Hi, I’m
Amit Deep
Brampton,ON
Summary
Welcoming Hospitality Supervisor with experience in both Guest Services and Accounting. Detail-oriented professional committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer services issues. Offering exceptional accounting and mathematical skills and consistently accurate in financial reporting. Looking for position in hospitality industry focused on providing exceptional service.
Overview
6
years of professional experience
Work History
The Westin Toronto Airport Hotel
Accounts Receivable Accountant
2022.05 - 2023.05 (1 year)
Job overview
- Identified and implemented process efficiency improvements.
- Identified procedural or executional issues and assisted in development of remediation plans.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Monitored timely collection and application of account receivable collections.
- Collected and reported monthly expense variances and explanations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Maintained integrity of general ledger and chart of accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Tracked funds, prepared deposits and reconciled accounts.
- Collaborated with accounting assistant to comply with governing bodies and limit regulatory risks.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Partnered with Night Manager and FOM to track errors and add contributions to maintain accuracy.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on Accounting principles and Company procedures.
The Westin Toronto Airport Hotel
Front Desk Night Auditor
2021.08 - 2022.04 (8 months)
Job overview
- Investigating auditing discrepancies by reconciling cash drop and credit card transactions.
- Verifying deposits, rectifying discrepancies and processing end-of-day paperwork using Lightspeed with 100% accuracy.
- Entering financial data and producing reports using Income Journal.
- Following company security and check-in policies and procedures and reporting suspicious activity to FOM.
- Reviewing daily financial statements, creating Daily revenue Report using Income Journal with 100% accuracy.
- Completing night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Handling all duties and tasks for Night Manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained and mentored new and existing staff members in customer service techniques and hotel operations.
- Created nightly shift task lists, guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Reviewed guest feedback, handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Canada Inns Fort Garry
Front Desk Night Auditor
2019.12 - 2021.06 (1 year & 6 months)
Job overview
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Documented accounts and logs throughout shift to keep up with all requirements.
- Planned coverage needs and organized services to support incoming special events.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Reviewed checklist on daily basis and planned shift accordingly.
- Balanced hotel accounts and resolved discrepancies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Hotel IBIS Wembley
Font Desk Supervisor
2012.11 - 2014.04 (1 year & 5 months)
Job overview
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with different customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of 6-8 employees, overseeing hiring, training, and professional growth of employees.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Supervised work of contracted employees to keep on task for timely completion.
Hotel IBIS Wembley
Front Desk/Hotel Night Auditor
2012.02 - 2012.10 (8 months)
Job overview
- Performed nightly updates to room charges and rates.
- Set up and entered all financial data into spreadsheets using Microsoft Excel.
- Performed daily inventory for keys and linens and detailed all information in audit reports.
- Balanced hotel accounts and resolved discrepancies.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Coventry University, UK , London, UK
MBA from Global Business Management
02.2012
Skills
- Front Desk Operations
- Property Management Systems
- Security Awareness
- Policy Enforcement
- Complaint Handling
- Reservations Management
- Audit Procedures
- Account Reconciliation
- Financial Statements Expertise
- Outstanding Communication Skills
- Staff Training
Timeline
Accounts Receivable Accountant
The Westin Toronto Airport Hotel
2022.05 - 2023.05 (1 year)
Front Desk Night Auditor
The Westin Toronto Airport Hotel
2021.08 - 2022.04 (8 months)
Front Desk Night Auditor
Canada Inns Fort Garry
2019.12 - 2021.06 (1 year & 6 months)
Font Desk Supervisor
Hotel IBIS Wembley
2012.11 - 2014.04 (1 year & 5 months)
Front Desk/Hotel Night Auditor
Hotel IBIS Wembley
2012.02 - 2012.10 (8 months)
Coventry University, UK
MBA from Global Business Management
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