Reliable and experienced Site Operations Professional with over 5 years of tenure at Securitas Canada. Proven track record in site administration, high-volume crowd management, and elite customer service across multiple job sites. Expert in maintaining facility safety, managing access control systems, and generating detailed operational reports. Seeking to leverage extensive on-site experience and organizational skills as a Site Administrator.
Overview
6
6
years of professional experience
Work History
Security Professional / Site Operations
Securitas Canada
Brampton / Toronto, ON, Canada
03.2020 - Current
Site Administration & Reporting: Drafted and submitted comprehensive Daily Activity Reports (DARs) and Incident Reports to property management, ensuring accuracy and consistency in data logging.
Managed access control for high-traffic sites, efficiently processing contractors, visitors, and deliveries.
Acted as the primary point of contact for site-related issues, bridging communication between tenants and building management.
Customer Service & Crowd Management: Provided front-line customer service at high-profile sites, resolving inquiries and tenant concerns professionally.
De-escalated conflicts using effective communication techniques, maintaining a secure environment.
Operational Oversight: Conducted routine patrols to identify hazards or maintenance issues and reported them promptly to facility management.
Trained new team members on site-specific Standard Operating Procedures (SOPs), supporting team performance and consistency.
Adapted quickly to the operational requirements of diverse client sites, demonstrating flexibility and strong learning ability.
Education
Diploma - Chemical Laboratory Technician
Sheridan College
Ontario, Canada
High School Education - Science
Mount Carmel School
Una, Himachal Pradesh, India
Skills
Site Operations Management: Incident reporting, daily logs, and protocol enforcement
Crowd & Safety Management: Emergency response coordination and large-scale crowd control
Technical Skills: Microsoft Office (Word, Excel, Outlook), Access Control Systems, CCTV Monitoring
Communication: Fluent in English, Hindi, and Punjabi