Amit Bhandari
Toronto,ON
Summary
Experienced Senior Waiter with a demonstrated history of providing exceptional service in high-end dining establishments. Proven ability to lead and motivate teams, ensuring smooth operations and customer satisfaction. Possess strong attention to detail, excellent communication skills, and a passion for delivering an elevated dining experience.
Overview
15
15
years of professional experience
Work History
Shift Manager
Burger King
11.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Team Leader
Andaz Dubai the Palm Hotel
02.2023 - 09.2024
- Company Overview: La Coco Beach Club, Dubai-UAE
- Lead and motivate team members to achieve performance targets.
- Provide guidance and support to team members as needed.
- Delegate tasks effectively to ensure smooth operation.
- Monitor team performance and provide constructive feedback.
- Assist with training and development of new team members.
- Handle guest inquiries and complaints with professionalism.
- Coordinate with management to implement operational procedures.
Waiter
Andaz Dubai the Palm Hotel
03.2021 - 01.2023
- Company Overview: La Coco Beach Club, Dubai-UAE
- Supervise and coordinate team activities to ensure efficient operation.
- Provide guidance and support to team members to enhance performance.
- Delegate tasks and responsibilities according to team members' strengths.
- Monitor team performance and provide regular feedback for improvement.
- Assist with training and development of team members.
- Promote collaboration and open communication.
- Resolve conflicts and maintain harmony within the team.
- Stay updated on industry trends for continuous improvement.
Waiter
Reform Social and Grill
08.2020 - 03.2021
- Company Overview: Dubai-UAE
- Delivered excellent customer service as a waiter.
- Took and accurately relayed customer orders to the kitchen.
- Ensured timely and efficient delivery of food and beverages.
- Maintained cleanliness & organization in the dining area.
- Answered customer inquiries and addressed concerns professionally.
- Collaborated with kitchen and support staff for smooth service flow.
- Upsold menu items and contributed to a positive dining experience.
Waiter & Bartender
Palace Downtown
11.2018 - 04.2020
- Company Overview: Dubai-UAE
- Provided exceptional customer service as a waiter and bartender at Palace Downtown, Dubai.
- Managed customer orders, ensuring accuracy and timely service.
- Prepared and served a variety of beverages, showcasing bartending skills.
- Maintained cleanliness and organized setup in both the dining and bar areas.
- Engaged with customers to enhance their overall dining and drinking experience.
- Collaborated with the kitchen and bar teams for seamless operations.
- Upheld high standards of presentation, service, and hospitality in a luxury setting.
Senior Waiter
Yas Beach
10.2015 - 04.2018
- Company Overview: Abu Dhabi-UAE
- Led service excellence as a Senior Waiter.
- Oversaw the efficient flow of customer orders and delivery.
- Mentored and trained junior staff to uphold service standards.
- Managed customer inquiries and resolved issues professionally.
- Collaborated with the kitchen team for seamless food service.
- Implemented upselling strategies to maximize revenue.
- Ensured a clean and organized dining area for an optimal guest experience.
Waiter And Bartender
Atlantis the Palm Jumeirah Outlet
02.2014 - 05.2015
- Company Overview: Dubai-UAE
- Delivered exceptional service as Waiter and Bartender.
- Managed precise customer orders and efficient bar service.
- Maintained clean, organized dining, and bar areas.
- Enhanced customer experiences through engaging interactions.
- Collaborated with kitchen and bar teams for seamless operations.
- Demonstrated expertise in diverse beverage service.
- Upheld high standards in presentation and service in a prestigious setting.
Waiter
Grand Hotel
03.2010 - 05.2011
- Company Overview: Kathmandu-Nepal
- Provided outstanding service as a Waiter.
- Ensured accurate order taking and prompt delivery to customers.
- Maintained a clean and organized dining area.
- Addressed customer inquiries and concerns with professionalism.
- Collaborated with kitchen and support staff for smooth operations.
- Upheld high standards of presentation and service.
- Contributed to a positive dining experience for guests.
Education
Higher Secondary School - English, Nepali, Accountancy, Business Studies, Business Math, Economy
Morgan International College
01.2012
S. L. C. - Sciences (English, Nepali, Science, Social Studies, Opt math, Mathematics, Health & Physical Education)
Nepal Yubak Higher Secondary School
01.2010
Skills
- Enthusiastic, outgoing, and articulate
- Seek challenging opportunities to gain expertise
- Well-dealing, energetic, and responsive
- Confident, disciplined, hardworking, and thrive under pressure
- Strong communication skills
- Proficient in customer service, operation management, and leadership
- Skilled in management and organization
- Quick learner
- Flexible and adaptive
- Versatile in various locations and departments
- Independent with a positive attitude
- Team player
- Decision-making
- Customer service focus
- Cash handling
LANGUAGES
English
Nepali
Hindi
Disclaimer
All the information provided in this resume is true to the best of my knowledge and belief.
Timeline
Shift Manager
Burger King
11.2024 - Current
Team Leader
Andaz Dubai the Palm Hotel
02.2023 - 09.2024
Waiter
Andaz Dubai the Palm Hotel
03.2021 - 01.2023
Waiter
Reform Social and Grill
08.2020 - 03.2021
Waiter & Bartender
Palace Downtown
11.2018 - 04.2020
Senior Waiter
Yas Beach
10.2015 - 04.2018
Waiter And Bartender
Atlantis the Palm Jumeirah Outlet
02.2014 - 05.2015
Waiter
Grand Hotel
03.2010 - 05.2011
S. L. C. - Sciences (English, Nepali, Science, Social Studies, Opt math, Mathematics, Health & Physical Education)
Nepal Yubak Higher Secondary School
Higher Secondary School - English, Nepali, Accountancy, Business Studies, Business Math, Economy
Morgan International College
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