Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amit Bajwan

Customer Service| Sales | Technical Support
16781 61 Ave Surrey BC,Canada

Summary

Customer support professional with 6+ years of experience in customer handling and focus on delivering reliable resolutions. Background in troubleshooting and resolving customer concerns, contributing to improved service quality. Known for collaborative teamwork and adaptability, ensuring consistent performance in dynamic environments.

Overview

7
7
years of professional experience

Work History

Senior Engineer

Wipro LTD
11.2022 - Current
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Streamlined troubleshooting processes for improved efficiency and faster resolution of customer concerns.

Customer IT Support Analyst

IDC Technologies
05.2022 - 11.2022
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.


Service Delivery Coordinator

DXC Technology
06.2020 - 11.2021
  • Identified areas of improvement in service delivery processes, implementing changes that led to increased efficiency.
  • Worked closely with sales teams to ensure seamless transition from contract signing to project initiation.

Sales Associate

Convergys
01.2018 - 05.2019
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Master of Computer Applications -

DAVIM, MD University Rohtak
India
05-2013

Skills

    Incident management

    Escalation management

    Customer service

    Ticket management

    Data entry

    Service support

    Complaint resolution

    Customer service expert

    Decision-making

    Issue escalation

Timeline

Senior Engineer

Wipro LTD
11.2022 - Current

Customer IT Support Analyst

IDC Technologies
05.2022 - 11.2022

Service Delivery Coordinator

DXC Technology
06.2020 - 11.2021

Sales Associate

Convergys
01.2018 - 05.2019

Master of Computer Applications -

DAVIM, MD University Rohtak

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Amit BajwanCustomer Service| Sales | Technical Support