Amit Allen
Surrey
Summary
Punctual and honest professional with solid background in Customer Faced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable individual offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Cashier
The Home Depot Inc
10.2020 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Cashier
The Home Depot Inc
01.2020 - 09.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolving different and difficult customer situations and making sure it does not occur again.
- Driving awareness provides Front End associates with promotional and loyalty programs so they can effectively direct customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Associate
The Home Depot Inc
04.2018 - 12.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- As the first point of contact,showed dedication to our customers and ability to efficiently and effectively respond to enquiries in a polite and professional manner is essential
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Post-Baccaleurate Diploma - Entrepreneurship
Thompson Rivers University
Kamloops, BC12.2019
Skills
- Refunds and Exchanges
- Shift Scheduling
- Payment Processing
- POS System Proficiency
- Excellent Communication Skills
- Problem Solving
- Customer Service Excellence
- Strong Organization Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Certified First Aid Level 1 Attendant
- Secretary of Health and Safety Committee
Timeline
Head Cashier
The Home Depot Inc
10.2020 - Current
Cashier
The Home Depot Inc
01.2020 - 09.2020
Customer Service Associate
The Home Depot Inc
04.2018 - 12.2019
Post-Baccaleurate Diploma - Entrepreneurship
Thompson Rivers University
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