Amit Ahuja
Technical Project Manager / Scrum Master
Brampton,ON
Summary
PROFILE SUMMARY Certified Scrum Master and seasoned Technical Project Manager with experience providing cradle-to-grave management over large-scale IT implementations. Excel at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Posses vast IT experience including 7 years of software development and 10 years of Technical Project Management and Scrum Master. Proven track record of delivering business critical and enterprise scale applications (ERP, eCommerce and Digital) in the domain of e-Commerce, Retail, Telecom and Financial Services. Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
2
2
Certification
Work History
Project Manager
Kinaxis
Ottawa
06.2022 - Current
- Manage initiatives under the product roadmap for Artificial Intelligence Services for Rapid Response (ERP) to generate demand sensing and demand forecast
- Facilitate new product kick-off meetings with Product manager and product development team
- Supporting Product Managers in product backlog refinement
- Constant monitoring of burn charts, provide support to Scrum teams in solving impediments
- Conduct Scrum of Scrums to identify dependencies and work towards resolution
- Project status reporting to project stakeholders, leadership team, monthly program reviews and Steering committee
- Perform Risk identification and issue management for seamless delivery of projects
- Planning product version release activities by coordinating the plan with Dev, QA, E2E testing, performance testing, Cloud operations, documentation and training teams
- Achievements:
- Delivered projects for large telecom client – Bell with budget of Multi Millions as per agreed scope, quality, schedule and cost parameters involving multiple systems, vendors and teams
- Achieved excellent client satisfaction feedback on project execution
- Received CSAP 10 on 10
- Transitioned eligible projects from Waterfall to Agile delivery methodology.
Technical Project Manager
BDO LLC
Toronto
09.2020 - 06.2022
- Lead multiple projects through complete life cycle of requirement gathering, design, development, quality assurance, release and support
- Create Project charter, Project management plan, WBS, Project plan, stakeholder plan, communication plan, document dependencies, risks, issues and create mitigation plans
- Constant monitoring of the project activities and work with the teams to resolve issues to make sure project is adhered to timelines, scope and quality
- Communication with stakeholders/business teams, about the project progress through weekly status reports, meetings, bi-weekly program reviews and steering comms
- Manage project changes through project change request process
- Manage stakeholders by constantly engaging with them, work with them for prioritization and derive decision in the steering committee meetings
- Managed Delivery of Firm wide Data Analytics using Agile methodology, facilitated Product backlog refinement, Sprint planning and Standups
- Supported team in user story creation, performing story point estimation and keeping focused on sprint activities
- Achievements:
- Azure Data Lake: Data Analytics for Finance, HR and marketing departments
- Delivery of Web Apps for client billings for tax filing SaaS product
- Managed the project to implement Templafy for onboarding A&A and Tax users, integration with AD using SCIM for auto onboarding and off boarding of users
- Successfully completed HR annual T2200 projects with exceed expectation rating from stakeholders and got Silver award for delivery of time sensitive projects.
Technical Project Manager
CGI
Toronto
09.2018 - 08.2020
- Lead multiple projects through complete life cycle of requirement gathering, design, development, quality assurance, security testing, release and support
- Prepare SOW, resource plan, WBS, financial plan, project plan and perform risk analysis
- Weekly allocation of resources to the project and manage time reporting on the project
- Monthly financial health check of the projects – forecast, revenue recognition and billing
- Constant monitoring of the project activities with the teams to resolve issues and mitigate risks to make sure project is adhered to timelines, scope, cost and quality
- Communication with stakeholders/clients about the project progress through regular status reports, meetings and escalate to get attention to resolve issues
- Active participation in requirement gathering to make sure BRD covers the functional and non-functional scope and addresses out of scope items clearly
- Attend reviews and ensure sign off from stakeholders
- Ensure design document addresses the business requirements and meets the non-functional requirements of scalability, performance, capacity and security
- Making sure the testing environment and support is available for testing the builds, ensuring the test coverage and planning release activities
- Manage agile projects by facilitating all the scrum ceremonies and close co-ordination with PO and scrum team(s)
- Achievements:
- Delivered projects for large telecom client – Bell with budget of Multi Millions as per agreed scope, quality, schedule and cost parameters involving multiple systems, vendors and teams
- Achieved excellent client satisfaction feedback on project execution
- Received CSAT 10 on 10
- Transitioned pricing and promotion projects from Waterfall to Agile delivery methodology.
Software Development Manager
Aviva Life Insurance
01.2015 - 07.2018
- Lead projects through complete technical life cycle of design, development, quality assurance, security testing, release, and production support
- Delivered and managed customer facing digital applications - web and mobile apps with scalable, stable, secured, high availability and high-performance architecture
- Managed an internal team of more than 15 members (Developers, QA, BA) and external vendors
- Oversaw hiring, training, development, retention and performance appraisal
- Managed vendors for applications/solutions – SaaS application providers, SEO agencies, payment gateway providers, external/third party SMS and email gateways, third party e-commerce aggregators
- Worked with Senior management to introduce, get approval and deployment of DevOps initiative to speed up the release cycle
- Finalized the cloud strategy – Azure/AWS for the IT applications and infrastructure and moved eligible customer facing websites to cloud platform
- Participation in annual IT pipeline activity to finalize the budget and projects for financial year for digital vertical of IT
- Achievements:
- Migrated customer sales and customer service web applications from monolithic to SOA Architecture
- Lead Implementation of Mobile applications (Android/iOS) for Field Sales teams (Agents/Direct Sales) for need analysis, quote generation, policy sales and customer servicing
- Handled upgrade of CRM system and Implementation of Campaign and Lead Management System
- Spearheaded Implementation of Chat bot (IBM Watson) on customer self-serve and E-commerce portal
- Managed migration of tax changes to GST in all the enterprise systems within strict regulatory timelines
- Initiated Robotic Process Automation – Blue Prism for automation of processes
- Participated in adaption of Agile practice in the organization for all digital projects to save cost by focusing development on prioritized features and faster time to market.
Senior Manager
Wal-Mart India Private Limited
10.2010 - 01.2015
- Lead the delivery of e-Commerce system for India market on 12-month, $8 million software development project, from the idea inception through final implementation
- Lead the Integration E-Commerce system with Store, Pricing, Promotions, Payment Gateway and Logistics systems
- Created product roadmap of enhancement on the Ecommerce platform for 2-3 years product strategy
- Implementation of Digital - Mobile application for field sales team to accept orders from members
- Cut down the order fulfillment from 2 days to 6 hours
- Used microservices, api gateway, native android and mdm for security of the mobile devices
- Received award for process improvement and use of highly scalable and secured technologies
- Managed delivery of Wal-mart corporate site
- Lead adaptation of cloud computing in Wal-mart India operations
- Directed the delivery of new tender types on store systems involving global delivery team and vendors
- Implementation of Oracle – Merchandising Financial Planning project for India market
- Worked with business leaders in India, architects and development team in US
- Total project cost was $ 1.4 M
- Lead the implementation of HRIS system for Head office and stores
- Integration with attendance, payroll and hiring system
- Total project cost was $2M
- Spearheaded implementation of SAP MM and Financials for Capital asset management and AP.
Software Engineer
eBay Inc
San Jose
03.2007 - 10.2010
- Coding and/or configuration of new promotions, discounts, subscription plans, features
- Leading pricing, promotions and production support teams
- Delegation of the work among team members 5+ (developers) and follow up for getting it done within delivery timelines
- Co-ordination with Business Unit for requirements and delivery of projects
- Vendor Management - COMVERSE for resolution of production bugs in IP systems and enhancements to the product.
Software Engineer
Tech Mahindra
10.2006 - 03.2007
- Development for Change Request for billing, pricing and promotions in Geneva Billing System
- Production Support and Software testing of bill plans in Geneva Billing System for ESP Project of AT&T.
Software Engineer
AMDOCS Business Services India Pvt. Ltd
04.2006 - 10.2006
- Production support for billing cycles daily job runs for Sprint client
- Fix billing rejects/errors for issues by performing root cause analysis and fixing configuration errors or escalating to level 3 for code level fixes (if required)
- Publishing daily, weekly, and monthly performance metrices to the management.
Software Engineer
IBM Global Services
08.2004 - 04.2006
- Development and Maintenance of applications in Java
- Writing SQL, PL/SQL scripts for data reporting, automation of reports in Shell scripting
- Participate and support UAT conducted by business teams and getting sign off for applications.
Education
Certified Scrum Master (CSM -
SASM - undefined
Master of Science - Computer Applications Development
Punjabi University
07.2001 - 06.2004
Skills
SUMMARY OF SKILLSETAbility to manage complete life cycle of software development of multiple projects using Waterfall/Agile methodologiesAbility to implement scrum process and facilitate all scrum ceremonies: Sprint planning meetings, Daily Stand ups, Sprint Reviews and Sprint RetrospectiveEnsure high engagement with Product Owners to understand requirements, prioritization and assure confirmation of features developed as per business expectationsCreate and maintain burn down charts, understand the root cause of variations and work on factors to improve velocity of the sprintsExperience in creating scope of work, Gantt charts, project plan, resource plan and communication planAbility to manage delivery on very complex or multiple medium complexity projects simultaneouslyWell versed with reporting the project updates to all the stakeholders of the projectExperience in collaborating with steering committees to drive decisions based on active risk management to keep the projects healthy from financial and timelines standpointAbility to manage detailed design phases of project initiatives; identifying, tracking and resolving technical issues and ensuring solutions meet the project sponsor needs and project deliverablesAbility to successfully complete projects by identifying the risks and developing / recommending mitigation strategiesLeading the project activities throughout the delivery phase including design, development, testing, security – penetration testing, release plan, deployment and support after deploymentHire, retain, and develop a team of developers by creating a working environment of high expectations and commitmentHandled negotiation on prices with vendors for SaaS, Hardware, Services, Software System Implementation and Support servicesAbility to manage system migrations, cutover, ETL and change managementTECHNICAL SKILLSETKnowledge of ToolsJira, Confluence, MS-Project, MS Office Clarity, SharePoint, Remedy, GitComputer Languages known: Java, Shell, SQL, PL/SQL, No SQL DBCloud computing: AWS and Azure Architecture, Azure Data Analytics, Microservices and API Gateways
Business process re-engineering
Lean manufacturing and design
Advanced problem solving
Project planning and development
Project Management
Software Development Lifecycle
Testing and Conversion Plans
Budget administration
Change Control Processes
Project estimation and bidding
Fluent in [Language]
Performance Evaluations
Contract Management
Programming Languages
Budgeting
Accomplishments
- Completed the [Project name] Project on time and $[Amount] under budget.
- Increased company revenue by $[Amount] by negotiating [Deal description].
Certification
PMP - Project Management Professional
Timeline
Project Manager
Kinaxis
06.2022 - Current
Technical Project Manager
BDO LLC
09.2020 - 06.2022
Technical Project Manager
CGI
09.2018 - 08.2020
Software Development Manager
Aviva Life Insurance
01.2015 - 07.2018
Senior Manager
Wal-Mart India Private Limited
10.2010 - 01.2015
Software Engineer
eBay Inc
03.2007 - 10.2010
Software Engineer
Tech Mahindra
10.2006 - 03.2007
Software Engineer
AMDOCS Business Services India Pvt. Ltd
04.2006 - 10.2006
Software Engineer
IBM Global Services
08.2004 - 04.2006
Master of Science - Computer Applications Development
Punjabi University
07.2001 - 06.2004