Amishi Jhanji
Vancouver
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server/Shift Lead
Earls Test Kitchen
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Ride Operator
Pacific National Exhibition
06.2020 - 09.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Front Desk Receptionist
Langara College
09.2022 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Restaurant Hostess
Stephos Greek Souvlaki Taverna
07.2021 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Diploma - Business Managment
Langara College
Vancouver, BC06-2027
High School Diploma -
Sir Charles Tupper Secondary School
Vancouver, BC06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Team collaboration
- Service prioritization
- Task prioritization
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Server/Shift Lead
Earls Test Kitchen
08.2023 - Current
Front Desk Receptionist
Langara College
09.2022 - 08.2024
Restaurant Hostess
Stephos Greek Souvlaki Taverna
07.2021 - 08.2023
Ride Operator
Pacific National Exhibition
06.2020 - 09.2024
Diploma - Business Managment
Langara College
High School Diploma -
Sir Charles Tupper Secondary School
Similar Profiles
ASHLEY QUANASHLEY QUAN
Server Assistant at Earls Kitchen + BarServer Assistant at Earls Kitchen + Bar
Diya GhaiDiya Ghai
Line Cook at Earls Kitchen + BarLine Cook at Earls Kitchen + Bar
Jeannet AlejandroJeannet Alejandro
Receptionist at Earls Kitchen and BarReceptionist at Earls Kitchen and Bar
Lauryn KungLauryn Kung
Volunteer at Vancouver Orphaned Kitten Rescue AssociationVolunteer at Vancouver Orphaned Kitten Rescue Association
Allan Joseph KhanjaniAllan Joseph Khanjani
Operations Manager at CinCity DonutsOperations Manager at CinCity Donuts