Amisha Thukral
Vancouver
Summary
Knowledgeable [Desired Position] with solid background in retail operations, ensuring smooth day-to-day store functions. Proven track record of maintaining organized inventory and assisting customers efficiently. Demonstrated strong communication and teamwork skills, contributing to high customer satisfaction and streamlined workflows.
Professional retail associate prepared for this role. Equipped with skills in customer service, inventory management, and cash handling. Strong focus on team collaboration and achieving results. Reliable and adaptable, ensuring smooth operations and meeting evolving store needs.
Retail professional with keen eye for detail and commitment to high standards. Known for exceptional organizational skills and ability to manage store operations seamlessly. Highly focused on team collaboration and customer satisfaction, adapting to changing needs and ensuring positive shopping experience.
Overview
6
6
years of professional experience
Work History
Store Clerk
Crosstown Liquor Store
02.2025 - Current
- Keeps Liquor Store Manager informed of all matters affecting safe and efficient store operation
- Performs duties in a safe manner observing approved safety procedures at all times
- Sells merchandise to qualified customers, requesting identification as appropriate
- Operates cash register, scanner and related equipment
- Completes sales reports at end of each shift, reconciling cash drawer; and records any noteworthy items in logbook for incoming clerk(s)
- Maintains store appearance: dusts bottles and shelves regularly, sweeps and/or vacuums floors, and cleans windows as directed
- Stocks shelves and cooler racks at all levels, brings replacement stocks from storage as directed, and keeps shelves arranged in an orderly and attractive manner
- Opens and closes store at designated times and activates security system
- Attends alcohol awareness and other job-related training as required
- Work flexible schedule (days, nights, weekends, holidays) as required
- Greet customers, answer their queries, and assist them when selecting and finding merchandise
- Monitor those in the store to help ensure loss prevention
- Properly display all store products and place them in an organized manner so that customers can find them easily
- Perform the checkout process and conduct all transactions and duties related to billing and payment at the store counter
- Have the ability and knowledge to answer customer questions related to information, including availability of products
- Maintain the overall look of the store and ensure that it is clean, restocked, and properly organized
- Maintain product records and inventory, and ensure that the process of re-ordering is smooth
- Be involved in planning and preparation of displays, trade shows, windows, and seasonal promotions
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Service Champion
Westgate Liquor Store
09.2023 - 02.2025
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol
- Inventory Management
- Weekly stock ordering
- Managing deliveries
- Cleaned and restocked aisles through shifts to maintain customer-ready store
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21
- Took payment for purchases by cash, credit, debit and personal check and provided correct change
- Inspired customers to try new items by educating on wines and store promotions
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice
- Welcomed customers, offering assistance to help find store items
- Counted and balanced cashier drawers
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Customer Service Representative
The Brick
07.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats, and emails to facilitate customer service
- Completed office/admin tasks like filing, copying, scanning documents wherever necessary
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Consulted with customers to resolve service and billing issues
- Set up and activated customer accounts
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Candidate Care Associate
Spectraforce Technologies
07.2022 - 03.2023
- As a candidate care associate, I handled 75-80 candidate calls a day providing solutions to their queries and directed their calls to the right person to help them get the best solution for their problem
- This helped me enhance my communication, ability to solve problems and helped me understand how to handle a critical situation or an irate person
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Senior Item Data Specialist
Target Corporation India
09.2019 - 02.2022
- As a senior item data specialist, I managed the step-by-step process of creating items that went online on Target's shopping website for three different departments both apparel and non apparel
- I was also in constant communication with internal and external stakeholders for maintaining relationships with them as well as training external vendors on the tools/various processes
- Apart from this I have also mentored team members, maintained daily, weekly and monthly reports, attended war rooms and lead an auditing project for a team of 16 people for 6 months
- This has helped me enhance my excel skills, leadership skills and eye to detail
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Maintained files, records, and chronologies of entry activities.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
Education
MBA -
University Canada West
Vancouver, None12-2024
Skills
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Team management
- Storage organization
- Store maintenance
- Cleaning techniques
- Cash register operation
- Stock replenishment
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Store Clerk
Crosstown Liquor Store
02.2025 - Current
Service Champion
Westgate Liquor Store
09.2023 - 02.2025
Customer Service Representative
The Brick
07.2023 - 09.2023
Candidate Care Associate
Spectraforce Technologies
07.2022 - 03.2023
Senior Item Data Specialist
Target Corporation India
09.2019 - 02.2022
MBA -
University Canada West
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