Amisha Green
Brampton
Summary
I’m passionate about creating positive experiences for every customer I meet, making sure they feel welcomed, supported, and confident in their purchases. Known for my strong communication skills and natural ability to build rapport, I prioritize listening to customer needs and delivering service that leaves a lasting impression. I take pride in staying organized, handling transactions accurately, and following all compliance requirements with care. In past roles, I’ve been trusted for my upbeat attitude, reliability, and teamwork — always helping to create a fun, professional, and customer-first environment.
Overview
11
11
years of professional experience
Work History
Service Coordinator
Brock Doors & Windows
06.2021 - 04.2024
- Acted as the primary point of contact for customer service inquiries, scheduling service appointments, and resolving issues with efficiency and professionalism.
- Coordinated service requests between customers, technicians, and management, ensuring timely communication and seamless workflow.
- Maintained accurate and detailed service records, work orders, and warranty documentation, supporting smooth operations and compliance.
- Demonstrated exceptional organizational skills by managing multiple service schedules, dispatching technicians, and tracking project timelines without delays.
Order Entry Manager
Prosol
02.2018 - 06.2021
- Oversaw the end-to-end processing of customer orders, ensuring accurate entry, tracking, and fulfillment of all flooring product requests.
- Managed a team of order entry specialists, providing training, support, and performance feedback to maintain high accuracy and efficiency standards.
- Collaborated with sales, warehouse, and installation teams to confirm inventory availability, delivery schedules, and customer requirements.
- Maintained exceptional attention to detail while entering and verifying high-volume orders, minimizing errors and ensuring timely fulfillment.
Customer Service Representative
Rogers
01.2013 - 06.2017
- Provided front-line technical support to residential and business customers for internet, cable, and wireless services, delivering timely and effective solutions.
- Diagnosed and troubleshot a wide range of service issues, including connectivity problems, hardware/software setups, billing concerns, and account management.
- Delivered exceptional customer service by actively listening, empathizing, and tailoring technical explanations to each customer’s level of understanding.
- Maintained a high level of accuracy in documenting customer interactions, troubleshooting steps, and resolutions in internal CRM systems.
Education
High School Diploma -
Cardinal Leger Secondary School
Brampton, ON06.2013
Skills
- Customer Service & Client Education
- Point of Sale (POS) System Operation
- Cash Handling & Transaction Accuracy
- Upselling & Cross-Selling Techniques
- Inventory Management & Stock Replenishment
- Attention to Detail in Orders and Compliance Logs
- Professional Communication (Verbal and Written)
- Conflict Resolution & De-escalation
- Ability to Personalize Customer Recommendations
- Cleanliness & Store Presentation Standards
- Time Management & Multitasking in Busy Retail Settings
- Team Collaboration and Flexibility
Languages
English
Native or Bilingual
Timeline
Service Coordinator
Brock Doors & Windows
06.2021 - 04.2024
Order Entry Manager
Prosol
02.2018 - 06.2021
Customer Service Representative
Rogers
01.2013 - 06.2017
High School Diploma -
Cardinal Leger Secondary School
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