Amisha Daroch
Brampton,ON
Summary
Adaptable and resourceful, developed skills in fast-paced, team-oriented environment. Specializes in training and mentoring, ensuring smooth operations and high team morale. Seeking to leverage these transferrable skills in new field to drive success and growth.
Overview
2
2
years of professional experience
Work History
Crew Member Trainer
Tim Hortons
04.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Collaborated with management to identify areas for improvement within the team''s performance.
Dispatcher
TFI
03.2023 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
Diploma - Office Administration
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2024
Skills
- Health and Safety Regulations
- Brand Awareness
- Staff retention strategies
- Motivational Techniques
- Dispatching procedures
- Stress Tolerance
- Prioritizing calls
- Data Entry
Languages
English
Professional Working
Hindi
Limited Working
Punjabi
Native or Bilingual
Timeline
Crew Member Trainer
Tim Hortons
04.2024 - Current
Dispatcher
TFI
03.2023 - 04.2024
Diploma - Office Administration
Mohawk College of Applied Arts And Technology
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