Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amisadai Gonzalez

Lakewood

Summary

Proven to excel in fast-paced environments, I enhanced customer satisfaction scores by creating a variety of hot and cold drinks and garnishing hot and cold plates at IHOP and skillfully managed guest relations at Sake 2 Me Sushi. Fluent in Spanish, I effectively communicated with diverse clientele, showcasing exceptional customer service and food presentation skills.

Overview

2
2
years of professional experience

Work History

Expo Runner

IHOP
06.2023 - Current
  • Delivered food orders from kitchen to customers' tables.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Informed restaurant staff about feedback or requests to promote customer satisfaction.
  • Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Server

Sake 2 Me Sushi
06.2024 - 01.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Associate of Arts - Culinary Arts

Cerritos College
Norwalk, CA
06-2026

Skills

  • Restocking supplies
  • Order accuracy
  • Food presentation
  • Table bussing
  • Food running
  • Quick learner
  • Team member support
  • Guest engagement
  • Exceptional customer service
  • Up-selling

Languages

Spanish
Native or Bilingual

Timeline

Server

Sake 2 Me Sushi
06.2024 - 01.2025

Expo Runner

IHOP
06.2023 - Current

Associate of Arts - Culinary Arts

Cerritos College

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Amisadai Gonzalez