Amirreza Yousefzadeh
Toronto,ON
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Twilight Cafe
01.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Imperial Ceramic
01.2021 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Liberal Arts - Business Management
York University
Toronto, None04-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Team collaboration
- Sales expertise
- Suggestive selling
- Relationship management
- Food sales and promotion
Languages
English
Full Professional
Russian
Full Professional
Turkish
Native or Bilingual
Persian
Limited Working
Azerbaijani
Native or Bilingual
Certification
Smart Serve
Timeline
Server
Twilight Cafe
01.2024 - 07.2024
Sales Associate
Imperial Ceramic
01.2021 - 11.2023
Smart Serve
Bachelor of Liberal Arts - Business Management
York University
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