Amirreza Rasouli
Montreal
Summary
Versatile professional with a proven track record at Sogisweet, enhancing dining experiences through meticulous food presentation and innovative menu development. Excelled in high-stress roles, from managing customer service at Shatel to streamlining cargo processes at Mahsun Kargo. Skilled in social media management and exceptional at fostering customer relations, demonstrating a unique blend of creative and analytical talents.
Always open for new ideas and flexible, patience to communicate with people in different language.
Ready to work in day and night shifts from kitchens to customer services.
Overview
10
10
years of professional experience
Work History
Chef Assistant
Sogisweet
03.2022 - Current
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Developed innovative menu options that catered to current trends while maintaining classic favorites for a diverse range of clientele tastes.
- Enhanced event success by efficiently coordinating catering services and managing food presentation.
Marketing Specialist
Iran Mall
03.2024 - 09.2024
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Translated documents from English to Farsi.
- Organized virtual events using video conferencing tools, resulting in enhanced community engagement during remote working periods.
Cargo Officer
Mahsun Kargo
03.2017 - 06.2018
- Improved customer satisfaction by addressing concerns promptly and providing timely updates on shipment status.
- Contributed to a positive work environment by fostering teamwork and collaboration among colleagues in the cargo department.
- Streamlined cargo handling processes by implementing efficient organization and communication strategies.
- Handled hazardous materials responsibly, adhering to strict safety protocols to minimize risks during transport.
- Enhanced cargo safety with thorough inspections and adherence to regulatory guidelines.
- Assisted in training new staff, sharing expertise on best practices in cargo operations.
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
Customer Service Supervisor
Shatel
04.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- commutating with 4 different language.
- English,Frasi,French,Turkish
Education
Bachelor of Science - Psychology
McGill University
Montreal, None05-2025
Diploma - Professional Sales
English Montreal School Board
Montreal, QC01-2022
Diploma - Sales Representative
English Montreal School Board
Montreal, QC07-2021
Diploma - Marketing And Sales
Fengye College
Montreal, QC09-2018
Skills
- Social media management
- Multitasking and organization
- Cooking techniques
- Customer relations
- Food presentation
- Hospitality and Customer service
- Familiar with every kitchen tasks
- Problem solver
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Native or Bilingual
Turkish
Native or Bilingual
Persian
Native or Bilingual
Urdu
Elementary
Timeline
Marketing Specialist
Iran Mall
03.2024 - 09.2024
Chef Assistant
Sogisweet
03.2022 - Current
Cargo Officer
Mahsun Kargo
03.2017 - 06.2018
Customer Service Supervisor
Shatel
04.2015 - 12.2016
Bachelor of Science - Psychology
McGill University
Diploma - Professional Sales
English Montreal School Board
Diploma - Sales Representative
English Montreal School Board
Diploma - Marketing And Sales
Fengye College
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