Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amirmasoud Kiani

Vancouver

Summary

Dedicated Customer Service professional with expertise in service delivery, product knowledge, and the fashion industry. Skilled in assisting customers with inquiries about clothing, materials, and design details. Committed to maintaining professional relationships, providing accurate information, and enhancing customer experience to drive business results.

Overview

6
6
years of professional experience

Work History

Leather Production Assistant

Double Trouble
10.2023 - 02.2024
  • During my internship at Double Trouble in Bologna, I served as an assistant, actively engaged in various aspects of leather bag production
  • My responsibilities included sewing, product development, cutting leather, and contributing to the overall production process, ensuring quality and efficiency throughout
  • Responded to customer requests for products, services, and company information.

Freelance Leather Goods Designer

Freelancer
01.2020 - 09.2022
  • During this time, I Designed Leather Bags and Accessories for Women and Men with particular techniques, textures, and prints.
  • To manipulate designs that fit the budget and also to meet the functional needs of customers.
  • Analyzed user behavior and feedback to optimize design and user experience.
  • Managed online inquiries and customer support for bespoke leather goods.
  • Analyzed feedback from customers and staff to refine design concepts.
  • Utilized various software programs, creating 3D models of design concepts.

Internship

Pejman Foundation: Argo Factory
06.2022 - 09.2022
  • An internship as a guide for the exhibition 'The Truth Is Not in One Dream, But in Many' - Pasolini's One Thousand and One Nights Narrated Through the Photos of Roberto Villa at the Pejman Foundation: Argo Factory
  • Provided guided tours and customer assistance in English and Farsi.
  • Answered inquiries and facilitated communication between visitors and the foundation.


Product Design Intern

Knauf Drywall System, Arman-Borj Co.
10.2019 - 12.2019
  • Brand positioning and material/ manufacturing research
  • Work with team members under the guidance of a senior designer
  • Learning to use a customer-focused design process
  • Understanding the basic principles of design techniques, solving for specific problems with standard design tools

Product Designer and Researcher

Noura Form Studio
01.2018 - 05.2018
  • Conduct user and customer research and work with the marketing team
  • Sketching, ideating, and proposing new products
  • Prototyping and preparing 3D models

Education

Master of Science - Fashion Studies

University of Bologna
Bologna, Italy
07-2025

Bachelor of Science - Industrial Design

Islamic Azad University
Tehran,Iran
02-2022

Skills

  • Customer support tools & email handling
  • Adobe Photoshop, Illustrator, Lightroom
  • E-commerce & logistics coordination
  • Problem-solving
  • Strong customer service & communication skills
  • Product Knowledge
  • Conflict Resolution

Languages

English
Full Professional
Persian
Native or Bilingual
Italian
Professional Working

Timeline

Leather Production Assistant

Double Trouble
10.2023 - 02.2024

Internship

Pejman Foundation: Argo Factory
06.2022 - 09.2022

Freelance Leather Goods Designer

Freelancer
01.2020 - 09.2022

Product Design Intern

Knauf Drywall System, Arman-Borj Co.
10.2019 - 12.2019

Product Designer and Researcher

Noura Form Studio
01.2018 - 05.2018

Master of Science - Fashion Studies

University of Bologna

Bachelor of Science - Industrial Design

Islamic Azad University

Similar Profiles

CREATE PROFILE
Amirmasoud Kiani