Amirhossein Piroozi
Toronto,ON
Summary
Dedicated Professional with knowledge of service delivery and Proven Multitasking abilities. Committed to maintaining professional relationships to increase productivity and drive business results.
Overview
6
6
years of professional experience
Work History
General Manager
Mr.Greek
07.2022 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Server Assistant Manager
Harvey's
02.2021 - 10.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Server Shift Leader
TEHRAN RESTAURANT
10.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Warehouse Associate
DHL
06.2018 - 09.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Care Representative
OAT Education
11.2017 - 02.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Arts - Audio Engineering And Music Production
Recording Arts of Canada
Montreal, QC2022
Skills
- Superior communication skills
- Positive attitude
- Calm and professional under pressure
- Autonomous and Independent
- Team cooperation
- Punctuality
- Documents and records management
- Goal Driven
- Confident with Microsoft Office
Timeline
General Manager
Mr.Greek
07.2022 - 08.2023
Server Shift Leader
TEHRAN RESTAURANT
10.2021 - 12.2021
Server Assistant Manager
Harvey's
02.2021 - 10.2022
Warehouse Associate
DHL
06.2018 - 09.2018
Customer Care Representative
OAT Education
11.2017 - 02.2018
Associate of Arts - Audio Engineering And Music Production
Recording Arts of Canada
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