Amir Hossein Nik Nejad
Vancouver,British Columbia
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk
Ahvaz Hotel
01.2015 - 01.2018
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Monitored hotel's budget and financial records.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor of Science - Bussiness Administration
University of Szeged
Hungary01.2021
Skills
- Time Management
- Office Organization
- Effective Planning
- Front Office Management
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Front Desk
Ahvaz Hotel
01.2015 - 01.2018
Bachelor of Science - Bussiness Administration
University of Szeged
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