AMIRHOSSEIN MORADI

• Plan and organize delivery routes to ensure parcels are delivered on time.
• Manage logistics operations by assigning tasks to drivers and team members.
• Develop solutions to minimize delays and boost transport efficiency.
• Work with management to refine operational processes and improve customer service.
• Communicated directly with customers to answer questions and resolve shipping problems.

Assistant Branch Manager

• Supervised daily branch operations to ensure efficient and high-quality service delivery.
• Managed key customer accounts, providing tailored financial solutions and advising on savings accounts, loans, and credit cards.
• Ensured strict adherence to internal policies and regulatory standards, maintaining compliance and reducing risk.
• Contributed to the development and execution of marketing campaigns to promote banking products.
• Trained and mentored new employees, boosting team performance and enhancing overall customer service levels.
• Analyzed branch financial data to optimize performance and prepared reports for senior management.
  
  Teller
  
• Processed various financial transactions, including deposits, withdrawals, transfers, and bill payments, with precision and care.
• Provided exceptional customer service by resolving inquiries and suggesting suitable banking products.
• Maintained accuracy and customer satisfaction in all transaction processes.
• Managed the cash drawer and conducted cash reconciliations at the beginning and end of each shift.
• Ensured compliance with AML protocols and other bank regulations to prevent fraud.
• Collaborated effectively with other departments to enhance customer service efficiency.
• Implemented strategies to increase customer satisfaction and loyalty.
• Prepared weekly reports on branch performance, identifying trends and areas for improvement.
• Counted currency, coins, and checks for deposit or shipment to branch banks or the Federal Reserve Bank.
• Identified and rectified transaction errors when debits and credits did not balance.
• Handled client accounts with exceptional service, ensuring accurate transaction processing.
• Adhered to all bank and legal guidelines about reporting, loan approvals, and money handling.
• Completed daily cash balancing and operated ATMs effectively.