Farahnaz Farahani
Richmond Hill,Canada
Summary
Experienced office manager with a strong background in business operations, retail management, and home improvement industries. Proven ability to lead teams, manage administrative functions, and optimize workflow efficiency. Adept at customer service, inventory management, and office coordination.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
31
31
years of professional experience
Work History
Office Manager
GGC LTD Home
Markham , Ontario
03.2014 - Current
- Oversee daily office operations, ensuring efficiency and organization.
- Manage administrative tasks, including scheduling, budgeting, and document management.
- Communicate with clients and vendors to facilitate smooth business transactions.
- Implement policies and procedures to enhance productivity.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Assistant Manager
Elegance Home Kitchen and Bath
Toronto, Ontario
01.2000 - 03.2014
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved conflicts between team members in an effective manner.
- Assisted in managing store operations and customer service.
- Supervised staff and coordinated team activities to meet sales goals.
- Maintained inventory control and managed supplier relations.
- Provided support in marketing and promotional efforts.
Floor Manager
Hudson’s Bay
Toronto, ON
03.1994 - 03.1999
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised retail floor staff to ensure optimal customer service.
- Managed inventory and merchandising to drive sales.
- Trained and coached employees on company policies and sales techniques.
- Assisted in scheduling and operational plan
Education
MBA - Bussiness Studies
Seneca College of Applied Arts And Technology
North York, None05-1994
Skills
- Office administration & management
- Customer service & client relations
- Inventory control & purchasing
- Team leadership & staff training
- Scheduling & organizational skills
- Business operations & workflow optimization
Timeline
Office Manager
GGC LTD Home
03.2014 - Current
Assistant Manager
Elegance Home Kitchen and Bath
01.2000 - 03.2014
Floor Manager
Hudson’s Bay
03.1994 - 03.1999
MBA - Bussiness Studies
Seneca College of Applied Arts And Technology