Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amirhesam Pouraghaei

Richmond Hill,ON

Summary

. Hardworking employee enthusiastic about learning Sales and Business fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with a talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success in identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

5
5
years of professional experience

Work History

Sales Representative

Telus Mobility
11.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Vector Marketing
09.2022 - 12.2022
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.

Coaching Assistant

Mansi Skating
10.2021 - 07.2022
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Cultivated community and media relations through social media and other communication channels to support program.
  • Developed and implemented training drills to improve team cohesiveness and performance.

Kitchen Staff Member

Hiva
07.2020 - 02.2021
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Cashier

Mellat Fine Foods
02.2019 - 07.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Bachelor of Science - Biomedical Studies

York University
Toronto, ON
04.2026

Skills

  • Salad Creation
  • Meat and Poultry Slicing
  • Cash Control
  • Room Preparation
  • Active Listening
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Planning and Coordination
  • Critical Thinking
  • Hospitality Management
  • Photoshop User

Timeline

Sales Representative

Telus Mobility
11.2022 - Current

Sales Associate

Vector Marketing
09.2022 - 12.2022

Coaching Assistant

Mansi Skating
10.2021 - 07.2022

Kitchen Staff Member

Hiva
07.2020 - 02.2021

Cashier

Mellat Fine Foods
02.2019 - 07.2019

Bachelor of Science - Biomedical Studies

York University
Amirhesam Pouraghaei