Amirali Karimi
North York,ON
Summary
Proven leader in customer service and retail management, adept at fostering positive environments and enhancing team productivity. At Utinity, I leveraged sales expertise and friendly demeanor to significantly increase customer loyalty. Skilled in cash handling and quality control, I excel in fast-paced settings, consistently delivering superior results and driving revenue growth through strategic upselling and effective team collaboration.
Overview
3
3
years of professional experience
Work History
Barista
Senso
2024.01 - 2024.04
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Head Waiter
Maykhosh
2022.03 - 2023.10
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Sales Associate
Utinity
2021.03 - 2022.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Marketing Management - Public Relations
Science And Culture College
Tehran, Iran09.2023
Skills
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Supply Restocking
- Quality Control
- Team Leadership
- Adaptive and creative
- Sales expertise
- Retail Management
Languages
English
Professional Working
Timeline
Barista
Senso
2024.01 - 2024.04
Head Waiter
Maykhosh
2022.03 - 2023.10
Sales Associate
Utinity
2021.03 - 2022.03
Associate of Arts - Marketing Management - Public Relations
Science And Culture College
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