Amir Ali Fouladi
Vancouver,Canada
Summary
Dedicated and experienced IT Infrastructure Specialist with 10+ years of expertise in managing, supporting, and optimizing complex IT infrastructure environments. Proven ability to resolve hardware and software issues, implement network infrastructure components, and ensure seamless user connectivity. Adept at working within tight deadlines and collaborating effectively with cross-functional teams
Overview
17
17
years of professional experience
1
1
Certification
Work History
Infrastructure Operations Senior Specialist -Tier1
Solico Group
10.2021 - 05.2023
- Diagnose and resolve software and hardware issues across diverse platforms and devices including Windows, Mac, PCs, laptops, tablets, and smartphones.
- Install, configure, and maintain computer systems, networks, and peripherals.
- Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint).
- Analyze problems thoroughly to identify root causes.
- Develop creative and effective solutions.
- Strong critical thinking and decision-making skills.
- Diagnose and troubleshoot hardware and software issues related to computer motherboards laptops and printers
- Repair or replace faulty components on computers, laptops or tablets motherboards
- Manage and maintain inventory of all IT equipment and supplies, including computers, printers, monitors, laptops, and networking hardware
- Provide technical support and assistance to customers through phone, email, or in-person interactions, ensuring timely resolution of issues.
IT Service Desk Senior Specialist
Solico Group
08.2016 - 10.2021
- Directly engaging with the user community to assess needs and enhance infrastructure conditions.
- Managing quality of service improvements and cost reductions for users by examining various aspects of the subject and negotiating with suppliers and technical teams.
- Executing projects related to site relocations or deployments of user sites and data centers.
IT Infrastructure Specialist(Part Time)
Dorna Sanat Mehr
06.2006 - 05.2020
- Leveraged proficiency in Windows Server, macOS, and various operating systems (Windows, Mac) to manage user environments, ensuring optimal performance, security, and compatibility across diverse platforms.
- Implemented and maintained core network infrastructure components (TCP/IP, IP routing, DNS, DHCP, firewalls, VPNs) while adhering to best practices for network security.
- Configured and maintained Network Attached Storage (NAS) solutions for efficient data storage, accessibility, and user collaboration.
- Developed and implemented comprehensive disaster recovery plans with backup and restore procedures, minimizing downtime and data loss in the event of unforeseen circumstances.
- Resolved user-reported hardware and software issues (remotely and onsite) through a ticketing system, demonstrating strong troubleshooting skills and user support expertise.
- Performed software and hardware preparation, updates, operating system configuration, and driver management, contributing to a streamlined user experience.
- Addressed communication issues for users across diverse locations, ensuring seamless network connectivity and collaboration.
- Gained extensive experience with network infrastructure through hands-on experience with HP Servers (DL/ML), Windows Server installation, Active Directory setup, DNS, DHCP, GPO configuration, MikroTik and Cisco switches.
- Possess in-depth knowledge of internet, intranet, and communication platforms for effective network management.
- Adept at working within specified timelines and demonstrate strong adaptability in group work environments while adhering to managerial directives.
- Proficient in Microsoft Office Suite and possess familiarity with basic programming languages and databases (mentioned in the original list).
Service Desk Senior Supervisor
Solico Group
02.2014 - 07.2016
- Team leader for IT Service Desk Dispatching Team responsible for Monitoring, Controlling and Following users' IT requests Managing and Analyzing IT requests and technical escalation to improve customer service and customer satisfaction by Monitoring Service Level Agreement(SLA) accomplishment and reporting Breaches.
Information Technology Infrastructure Specialist
Solico Group
12.2011 - 01.2014
- Utilized expertise in Windows Server and macOS to manage user environments, ensuring optimal performance and security.
- Implemented and maintained network infrastructure components, including TCP/IP, IP routing, DNS, DHCP, firewalls, VPNs, and network security protocols.
- Configured and maintained Network Attached Storage (NAS) for efficient data storage and accessibility.
- Developed and implemented disaster recovery plans, along with comprehensive backup and restore procedures, to minimize downtime and data loss.
- Resolved hardware and software issues reported by users, both remotely and onsite, through a ticketing system.
- Performed software and hardware preparation, updates, operating system configuration, and driver management for efficient user experience.
- Gained extensive experience in user support, troubleshooting technical problems, hardware setup and configuration, enhancing user productivity.
- Addressed communication issues for users located across different sites, ensuring seamless network connectivity.
- Developed a strong understanding of network infrastructure through hands-on experience with HP Servers (DL/ML), Windows Server installation, Active Directory setup, DNS, DHCP, GPO configuration, MikroTik and Cisco switches.
Education
Bachelor of Science - Computer Engineering
Azad University
IRAN06.2010
Skills
Windows
Mac Os
Laptops
Tablets
Desktops
Integrated PCs
Google IT Support Professional Certificate at Google
Computer Support Technician at Technical and Vocational Training Organization Iran
A Hardware Technician at Technical and Vocational Training Organization
Microsoft Office at Technical and Vocational Training Organization
Desktop Support Technician at University of Applied Science and Technology
Security System Technician at Instructor Training and Research Center, Iran
Printer Repair Training And Technical Support at University of Applied Science and Technology
Certification
- Google IT Support Professional Certificate at Google
- ITIL V3
Job Title
IT Support Specialist
Highlight Of Qualifications
- Full experience with installing, configuring, administering, and troubleshooting a wide range of hardware (Laptops, Tablets, Desktops, Integrated PCs, etc.) and software (Windows and Mac Os)
- Experience with installing, configuring, and troubleshooting networking equipment (cabling, switches, routers, wi-fi and wireless networking equipment) and Knowledge of a variety of network and software applications required for providing user support in an IT environment
- Maintain, troubleshoot, and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations
- Installation/removal of telecommunications mounting structures, equipment, antennas, DC and fibre trunks, cable trays, and associated hardware
- Excellent project planning and management skills
- Being capable of understanding the systems quickly to provide efficient support
- Very strong team skills along with the ability to work independently
- Dedicated to completing any project on time and working extra hours to do so
- Reliable employee who rarely takes an unscheduled day off
- Excellent communication skills with personnel and management
- BC class 5 driving license
Languages
English
Full Professional
Timeline
Infrastructure Operations Senior Specialist -Tier1
Solico Group
10.2021 - 05.2023
IT Service Desk Senior Specialist
Solico Group
08.2016 - 10.2021
Service Desk Senior Supervisor
Solico Group
02.2014 - 07.2016
Information Technology Infrastructure Specialist
Solico Group
12.2011 - 01.2014
IT Infrastructure Specialist(Part Time)
Dorna Sanat Mehr
06.2006 - 05.2020
Bachelor of Science - Computer Engineering
Azad University
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