Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amirali Arefian

Toronto,ON

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service and Sales Associate

Zara
11.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Customer Service Representative

Amin Exchange
01.2021 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced cash flow by implementing efficient cash management processes and procedures.

Sales Associate

Negin Khodro
01.2017 - 01.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Utilized product knowledge to educate customers on features and benefits.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.

Education

Bachelor of Science - Kinesiology

York University
Toronto, ON
04.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Goal-Oriented
  • Cash Handling

Languages

English
Full Professional
Persian
Native or Bilingual

Certification

  • Canadian Securities Course - 2023

Timeline

Customer Service and Sales Associate

Zara
11.2022 - 05.2023

Customer Service Representative

Amin Exchange
01.2021 - 01.2022

Sales Associate

Negin Khodro
01.2017 - 01.2018

Bachelor of Science - Kinesiology

York University

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Amirali Arefian