Amirali Ahzan
Toronto,Ontario
Summary
Dedicated and adaptable professional with a diverse background spanning finance, customer service, and administrative roles. With a Master's degree in Innovation and Technology Management, a bachelor's in Financial Management, and extensive experience in accounting, sales, and client relations, I bring a unique blend of skills and perspectives. Equipped with proficiency in CRM platforms and a track record of driving sales and client retention.
Overview
9
9
years of professional experience
Work History
Clinic/Administration Assistant
Sound Advice Hearing Clinic
Toronto, Canada
01.2024 - Current
- Successfully managing daily clinic operations, ensuring smooth workflow and an optimal patient experience
- Implementing efficiency measures resulting in a 20% reduction in patient wait times
- Compliance with regulatory requirements was ensured by implementing quality assurance protocols
- Communicate operational updates effectively to clinic staff, address concerns, and improve staff morale
- Track client appointments, transactions, and client information using scheduling systems for more than 30 patients daily (e.g., Blueprint).
High Priority Agent/Customer Support for the UK& Ireland market
Bolt - Ride-hailing platform in Europe
Tartu, Estonia
05.2022 - 09.2022
- Customer questions and issues were responded to quickly and effectively, giving a 95% customer satisfaction rating
- Achieved customer satisfaction by providing technical support and training on using the platform
- Reduced response time by 20% by developing cross-functional teams
- Delivered high-quality support services to new customer service representatives through training sessions
- Communicated clearly and empathically with customers, which resulted in a 25% increase in customer retention
- Handling elevated matters, including threats and legal.
Accountant
Power Control Engineering Company
Tehran, Iran
11.2016 - 06.2021
- Meticulously documented and tracked financial transactions to ensure compliance with accounting principles
- Produced detailed financial reports to support strategic decision-making, including income statements, balance sheets, and cash flow projections
- Maintained all government reports on time, including tax returns, sales tax reports, and compliance documents
- Compliance with accounting standards, tax laws, and industry practices while optimizing financial operations
- Increased internal controls, streamlined business processes, and mitigated financial risks by collaborating across various departments, including finance, legal, and operations
- Participated in internal and external audits, prepared documentation, answered auditors' questions, and implemented audit recommendations
- Developed and implemented standardized accounting procedures and workflows to improve financial reporting and analysis efficiency and accuracy.
Sales representative
Debenhams retail store
Tehran, Iran
01.2015 - 10.2016
- Assisted an average of 70 customers per day in selecting products and providing guidance on features and benefits, utilizing active listening and communication skills to achieve 95% customer satisfaction
- Managed inventory and stocked shelves, utilizing analytical and problem-solving skills to optimize stock levels and minimize stockouts
- Maintained an organized and visually appealing store layout, using visual merchandising techniques to highlight products and increase sales
- Resolved an average of 50 customer complaints per week and addressed any issues, demonstrating excellent customer service and conflict resolution skills with an issue resolution rate.
Education
Master of Arts in Innovation and Technology Management (MA) -
University of Tartu
01.2024
Bachelors in Financial Management (BSc) -
Azad University of Tehran
01.2019
Skills
- Proficient in Microsoft Office Suite (PowerPoint, Word, Excel)
- Proficient in business process mining using Apromore software
- Proficient in using communication platforms (Teams, Slack)
- Proficient in using project management tools such as Jira
- Proficient in CRM applications such as Salesforce and Blueprint
- Basic knowledge in business analysis tools such as SQL, Tableau &PowerBI
- Proficient knowledge in Product Management and Agile methodologies
Languages
- English - Fluent
- Farsi/Persian - Native
Languages
English
Full Professional
Persian
Native/ Bilingual
Accomplishments
- Received tuition-fee scholarship for my master's degree
- Received Erasmus exchange studies scholarship for my exchange studies in Frankfurt, Germany
Timeline
Clinic/Administration Assistant
Sound Advice Hearing Clinic
01.2024 - Current
High Priority Agent/Customer Support for the UK& Ireland market
Bolt - Ride-hailing platform in Europe
05.2022 - 09.2022
Accountant
Power Control Engineering Company
11.2016 - 06.2021
Sales representative
Debenhams retail store
01.2015 - 10.2016
Master of Arts in Innovation and Technology Management (MA) -
University of Tartu
Bachelors in Financial Management (BSc) -
Azad University of Tehran
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