Summary
Overview
Work History
Education
Skills
Timeline
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Amira Yasin

Toronto

Summary

Experienced in customer service with over 3 years of proven success in driving revenue growth and building strong client relationships. Proficient at identifying customer needs and delivering tailored solutions to exceed expectations. Strong communication and interpersonal skills, with a track record of exceeding sales targets and customer satisfaction. Passionate about providing exceptional customer service and contributing to team success.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Waitress

Red Lobster
02.2024 - 01.2025
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Optimizing client experience by providing friendly yet efficient service.
  • Balancing multiple tables and orders while delivering great service.
  • Used cash registers and credit card machines to cash out customers.
  • Dealing with difficult customers during busy shifts. learning / perfecting problem solving skills.
  • familiarized myself with popular menu items and to provide recommendations to unsure clients.
  • Processed orders and sent them kitchen staff for preparation.

Sales Associate

H & M
11.2023 - 05.2024
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Performed cleaning tasks, keeping store neat and organized
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Organized merchandise displays to promote higher levels of customer engagement

Barista

Cafe Landwer
12.2022 - 11.2023
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks

Sales Associate

Zumiez
01.2022 - 10.2022
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Exchanged merchandise for customers and accepted returns
  • Watched for and recognized security risks and thefts
  • Arranged and display merchandise to promote sales
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Accurately completed daily reports on sales activity
  • Assisted with training and mentoring new team members
  • Opened and closed cash registers, balanced cash drawers, and made deposits

Education

High School Diploma -

York Memorial Collegiate Institute
1700 Keele St, York, ON M6M 3W5
05.2001 -

Skills

  • POS Systems
  • Cash Handling
  • Google Suite
  • Adobe Creative Suite (Photoshop, Illustrator)
  • Microsoft Office (Excel, PowerPoint)
  • Python

Timeline

Waitress

Red Lobster
02.2024 - 01.2025

Sales Associate

H & M
11.2023 - 05.2024

Barista

Cafe Landwer
12.2022 - 11.2023

Sales Associate

Zumiez
01.2022 - 10.2022

High School Diploma -

York Memorial Collegiate Institute
05.2001 -

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Amira Yasin