Summary
Overview
Work History
Education
Skills
Languages
Communication
Timeline
Generic

Amira Sdiri

Montreal,QC

Summary

Skilled subject matter expert with broad experience in delivering impactful results. Strong focus on team collaboration and adaptability to meet changing needs, ensuring reliability and effectiveness. Proven ability in problem-solving, strategic planning, and specific knowledge to drive success. Recognized for clear communication, leadership, and commitment to achieving organizational goals.

Overview

8
8
years of professional experience

Work History

SME and Customer Advisor

Concentrix
07.2023 - Current
  • While working with Concentrix in the INSULET Project as a product support agent, I learned about diabetic life and assisted customers with their product complaints and inquiries, I also learned more about empathy and active listening. Shortly after my training and being a customer advisor for few months I was promoted as an SME (Subject Matter Expert)
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with team leaders, agents on floor
  • Assisted and provided guidance to all our agents ensuring the accuracy and quality of work.
  • Developed training materials and conducted sessions to elevate team performance and knowledge retention.

Customer Advisor

Concentrix
10.2022 - 06.2023
  • In my previous roles, I have gained valuable experience in customer service and management. As a Customer Advisor at Concentrix in PETRO CANADA Project. I excelled in assisting customers with returns and exchanges, while building strong relationships and providing exceptional support.
  • Provided exceptional customer service, resolving inquiries and issues efficiently.

Quality Department Manager

Axproo
02.2018 - 10.2020
  • During my tenure as the Quality Department Manager at Axproo, I successfully evaluated and guided the performance of my team, fostering a culture of excellence and achieving maximum productivity.
  • Developed and implemented strategic initiatives to streamline processes and improve efficiency.

Customer Service Representative

Optimis Contact
06.2017 - 12.2017
  • Additionally, as a Customer Service Representative at Optimis Contact, I honed my skills in handling telephone inquiries, tracking customer interactions, and delivering positive customer experiences.

Education

Bachelor of Science - Medical Biotechnology

University Of Tunis El Manar
Tunis
08-2009

Certification - Training In Real Estate Development

Tecnocasa Tunisia
Tunis
07-2013

Skills

  • Customer Relationship Management
  • Team Leadership
  • Communication
  • Problem Solving
  • Adaptability
  • Customer focus
  • Training and mentoring
  • Strong analytical skills
  • Expertise in subject matter

Languages

Arabic: Native
Native or Bilingual
French: Native
Full Professional
Russian: Fluent
Native or Bilingual
English: Fluent
Professional Working

Communication

I possess excellent communication skills that have been refined through my diverse professional experiences. Whether it's engaging with customers, collaborating with team members, or presenting information, I consistently demonstrate clear and effective communication. I am adept at actively listening to others, understanding their needs, and responding in a professional and concise manner. My strong verbal and written communication skills enable me to convey information accurately and articulately, fostering positive relationships and ensuring effective teamwork. I am confident in my ability to communicate with clarity, empathy, and professionalism, allowing me to connect effectively with individuals at all levels.

Timeline

SME and Customer Advisor

Concentrix
07.2023 - Current

Customer Advisor

Concentrix
10.2022 - 06.2023

Quality Department Manager

Axproo
02.2018 - 10.2020

Customer Service Representative

Optimis Contact
06.2017 - 12.2017

Bachelor of Science - Medical Biotechnology

University Of Tunis El Manar

Certification - Training In Real Estate Development

Tecnocasa Tunisia

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Amira Sdiri