Summary
Overview
Work History
Education
Skills
Interests
Timeline
Work Preference
Amira Mokhtar

Amira Mokhtar

Mississauga,ON

Summary

A dynamic and creative Marketing Professional with over five years of experience in sales and marketing. Further education in Advertising and Marketing Communications Management at Sheridan College. Eager to apply expertise in B2B sales, online branding, and market trend analysis to contribute to a forward-thinking company. Skilled in process development, online engagement, and campaign management, with a proven track record of enhancing brand visibility and driving business growth. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Energetic Supervisor successfully motivates and builds positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success.

Experienced supervisor leading team members in on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures—excellent communication and listening skills. Provide leadership and vision that drive teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Energetic Supervisor successfully motivates and builds positive team dynamics to accomplish aggressive goals.

Overview

20
20
years of professional experience
1
1
Language

Work History

Supervisor

MULU Jewelry
Mississauga, ON
04.2022 - 06.2023
  • Directed successful online marketing campaigns, significantly enhancing brand visibility across social media platforms.
  • As team leader, I guided and supported the development and execution of sales strategies, which resulted in a remarkable 25% increase in B2B sales.
  • Managed customer service and relations. e, ensuring not just high but exceptional levels of satisfaction.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding practical solutions
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
  • Led significant initiatives within the department that drove innovation or addressed critical business challenges
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding practical solutions

Director / Marketing and Settlement Worker

Community Matters Toronto & Mississauga
Toronto & Mississauga , ON
11.2014 - 01.2020
  • Spearheaded community engagement initiatives and digital marketing campaigns, improving local brand recognition
  • It is developed and implemented client engagement and support strategies, enhancing community relations.
  • Oversaw housing plans for over 5000 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies
  • Assisted in grant writing to increase funds for the organization, raising over $100.000
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues
  • Improved project efficiency with strategic planning, resource allocation, and time management practices
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles
  • Negotiated favourite contracts with vendors for reduced costs and improved service quality
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
  • Worked closely with organizational leadership and board of directors to guide operational strategy
  • Managed daily operations while overseeing multiple locations to foster increased productivity
  • Monitored and coordinated workflows to optimize resources
  • Optimized operational processes using analytics tools to address client-specific metrics
  • Evaluated scripts to identify creative strategies and resource needs
  • Assisted with sales and marketing strategies to foster the achievement of revenue goals
  • Spearheaded innovative approaches to resource allocation and strategic planning
  • Leveraged professional networks and industry knowledge to strengthen client relationships
  • Established departmental performance goals and provided feedback for underperforming areas
  • Drafted and distributed reports to assist board members with critical business decisions
  • Cultivated and strengthened lasting client relationships using firm issue resolution and dynamic communication skills
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Reduced operational risks while organizing data to forecast performance trends
  • Assisted in recruiting, hiring and training of team members
  • Interacted well with customers to build connections and nurture relationships
  • Supervised the creation of exciting merchandise displays to catch the attention of store customers
  • exciting merchandise displays to catch the supervised the creation of attention of store customers
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for the new organization
  • Reported issues to higher management with great detail
  • Negotiated prices and services with customers and vendors to decrease expenses and increase profit
  • Tracked trends and suggested enhancements to both challenge and refine the company's product offerings
  • Trained and guided team members to maintain high productivity and performance metrics
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate
  • Observed each employee's strengths and initiated a mentoring program to improve areas of weakness
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Raised property accuracy and accountability by creating a new automated tracking method
  • Launched staff engagement, gender diversity and cultural programs in addition to a robust reporting tool that increased operational quality
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Conducted thorough client needs assessments, matching them with appropriate resources and services.
  • Provided crisis intervention support during challenging situations, ensuring clients'' safety and well-being at all times
  • Organized community events to promote cross-cultural understanding among residents from different backgrounds
  • Streamlined service delivery by effectively coordinating with community organizations and government agencies
  • Improved client self-sufficiency by providing customized job search assistance, interview coaching, and resume development support
  • Advocated for clients'' rights when faced with discrimination or other challenges to secure fair treatment within the community
  • Educated employers about the benefits of hiring newcomers, resulting in increased job opportunities for clients seeking work placements or permanent positions
  • Implemented outreach strategies that successfully engaged hard-to-reach populations, increasing their access to settlement services
  • Developed and facilitated training sessions for volunteers, enhancing their ability to provide support and assistance to clients
  • Facilitated group sessions on topics such as employment, housing, and legal rights, empowering clients to make informed decisions about their futures
  • Established strong relationships with partner agencies, ensuring seamless referrals and effective collaboration on joint initiatives
  • Enhanced client satisfaction by providing comprehensive support and guidance throughout the settlement process
  • Assisted clients in overcoming language barriers, leading to improved communication and better access to services
  • Served as a trusted resource for clients by offering empathetic listening and practical advice on navigating various aspects of the resettlement process
  • Developed culturally sensitive programs for diverse populations, promoting integration and fostering a sense of belonging within the community
  • Increased cultural awareness among staff members through regular training sessions and workshops
  • Evaluated program effectiveness through ongoing monitoring and assessment of outcomes, making necessary adjustments as needed to optimize results
  • Assisted in grant writing to increase funds for the organization, raising over $100.000
  • m to complete reviewed documentation and input data into a computer system eligibility process, re-certifications and tenant move-outs
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Maintained an internal database of service workers, participants, activities and other relevant details
  • Facilitated community outreach to expand participation and support
  • Intervened in crises to obtain support for clients and reduce escalation or recurrence risks
  • Educated young people about strategies for driving discussions and promoting social changes
  • Created educational materials to convey important information to service recipients
  • Led group discussions and activities to meet different community needs
  • Gathered opinions and support from grass-roots supporters to solidify the group's position
  • Coordinated with different service providers to meet clients' individual needs
  • Approached issues proactively to best meet current and future community needs
  • Helped clients navigate the social services system and access needed resources
  • Supported clients through the development of new life skills, obtaining resources and transitioning back to society
  • Took an active role in the patient anding instructions family planning process, detail and responding appropriately and effectively to questions and concerns

Marketing Officer & Writer

Palestine Newspaper
Mississauga, ON
06.2010 - 12.2013
  • Led planning and execution of comprehensive advertising campaigns, contributing to around 20% growth in readership
  • Established effective distribution networks and conducted market research to guide product development and marketing strategies.
  • Increased brand awareness by implementing targeted marketing campaigns and strategies
  • Coordinated with sales teams to develop effective promotional materials and sales collateral
  • Contributed to the creation of sales presentations that effectively communicated product value propositions
  • Created engaging content for email marketing campaigns, increasing open rates and conversions
  • Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels
  • Developed comprehensive marketing plans for product launches, driving successful outcomes
  • Implemented data-driven approaches to optimize advertising spend, maximizing return on investment
  • Improved customer loyalty by developing targeted retention programs and initiatives
  • Organized events and trade shows to showcase company products and services, generating valuable leads
  • Optimized website content for search engines, enhancing visibility and organic traffic

Training Manager

CHEMIC
Alexandria, Egypt
06.2003 - 06.2008
  • It has developed and delivered sales and service training programs, improving team performance and sales metrics.
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives
  • Managed budgets and resource allocation effectively, optimizing return on investment for all training initiatives undertaken by the department
  • Enhanced employee performance by designing and implementing comprehensive training programs
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions
  • Implemented a robust performance evaluation system, enabling data-driven decision-making on future workforce development strategies
  • Developed a competency-based approach to workforce development, aligning individual skills with strategic business objectives
  • Strengthened interdepartmental communication and collaboration by facilitating cross-functional training sessions, fostering a culture of teamwork and mutual support
  • Reduced onboarding time for new hires through the development of practical orientation modules
  • Ensured seamless integration of new systems or process changes within the organization through comprehensive change management plans and stakeholder engagement activities
  • Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization
  • Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities
  • Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management
  • Organized and edited training manuals, multimedia visual aids, and other educational materials
  • Trained new hires to perform cross-training exercises with experienced workers
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success
  • Developed and implemented a comprehensive training program to increase employee productivity and morale
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees
  • Coordinated technical training and personal development classes for staff members
  • Managed development of e-learning training materials and activities to enhance learning experiences
  • Collaborated with other departments to align training programs with organizational goals and objectives
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources
  • Developed a competency-based approach to workforce development, aligning individual skills with strategic business objectives
  • Negotiated vendor contracts for external training services, maximizing cost-efficiency while maintaining quality standards in program delivery
  • Improved employee retention rates by creating engaging and interactive learning materials
  • Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees
  • A comprehensive training program was developed and implemented to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness
  • Conducted research and analysis of the learning needs of employees to develop targeted training programs
  • Assisted in the development of employee assessments to measure training value
  • Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness
  • Reviewed and edited all training materials for accuracy and company policy compliance
  • Trained staff during demonstrations, meetings, conferences, and workshops
  • Created an in-depth training manual for all employees
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing enterprise targets
  • Directed field training to enhance participants' skills
  • Selected and assigned instructors to conduct specific training programs
  • Managed all exempt employee coaching, training, and performance improvement actions
  • Researched and obtained relevant course materials to achieve training objectives
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
  • Directed training programs and development paths for managers and supervisors
  • Developed departmental systems and procedures to align workflow processes better
  • Implemented new learning strategies depending on employees' skill levels
  • Conducted training courses and prepared videos for long-term use

Education

Student, Advertising and Marketing Communication Management - Advertising And Marketing Communication Management

Sheridan College, Mississauga, ON

M.D. - Sales And Marketing Education

Sadat Academy For Science And Technology, Alexandria, Egypt
05-2007

Bachelor's, Bachelor’s in business administration - Business Administration And Management

Sadat Academy For Science And Technology, Alexandria, Egypt
04-2004

Diploma, Additional Diplomas - Web Design

City College, Mississauga, ON
12-2020

Skills

  • Ul>
  • Strategic Planning
  • P>Process Improvement
  • P>Schedule development
  • P>Complex Problem-Solving
  • P>Negotiation
  • P>Business Administration
  • P>Staff Development
  • Suggestive Selling
  • Sales Techniques
  • Server Training
  • Workflow Coordination
  • Server Improvements

Interests

  • Reading

  • Swimming

  • Volunteer

Timeline

Supervisor - MULU Jewelry
04.2022 - 06.2023
Director / Marketing and Settlement Worker - Community Matters Toronto & Mississauga
11.2014 - 01.2020
Marketing Officer & Writer - Palestine Newspaper
06.2010 - 12.2013
Training Manager - CHEMIC
06.2003 - 06.2008
Sheridan College - Student, Advertising and Marketing Communication Management, Advertising And Marketing Communication Management
Sadat Academy For Science And Technology - M.D., Sales And Marketing Education
Sadat Academy For Science And Technology - Bachelor's, Bachelor’s in business administration, Business Administration And Management
City College - Diploma, Additional Diplomas, Web Design

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

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Amira Mokhtar