Amira kalafate
Toronto,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Host/Server Support
St.Louis Bar&Grill
Toronto, Ontario
04.2024 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Processed payments from customers using a POS system.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Took orders and served tables during peak meal times.
- Assisted staff by running food and beverages or bussing tables.
- Accepted payments from guests for dine-in and take-out foods.
- Completed day-to-day duties accurately and efficiently.
- Greeted frequent visitors by name and explained new promotions.
Painter's Assistant
A grade painting
Toronto, Ontario
10.2023 - 12.2023
- Prepared surfaces for painting by sanding, scraping, filling and priming.
- Provided assistance to lead painter during preparation stages of the job.
- Completed high-volume weekly painting jobs with consistently positive customer feedback.
- Followed safety protocols when handling hazardous materials such as solvents and thinners.
- Demonstrated best safety practices working at heights and lifting various objects.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Retail Sales Associate Cashier
Urban kids Ym inc.
Toronto, ON
03.2023 - 09.2023
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Followed company safety regulations to maintain safe work environment.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Manager on Duty/Sales Associate
jill yoga
North York, ON
10.2021 - 09.2022
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing, accessories and merchandise
- Meticulously handled POS system transactions including credit, debit, cash exchanges , returns and refunds
- Actively keeping customers informed about latest sales offerings and loyalty programs
- Monitored inventory levels to ensure adequate stock was available at all times.
- Assigned tasks to employees and monitored progress of projects.
- Investigated incidents reported by customers or staff members.
- Audited cash registers at the end of each shift for accuracy.
Cashier/Customer Service Associate
food basics co.
Toronto, ON
07.2021 - 09.2021
- Provided exceptional customer service to 100-200 customers per shift
- processed cash, card, coupon and check payment transactions
- Interacted with customers & resolving customer conflicts
- Maintained a clean/safe work environment
- Followed covid-19 health and safety regulations / mandates
Education
Safety And Regulations of Serving Alcohol
Ontario Smart Serve
Toronto, ON11.2023
High School Diploma -
Sir John A. Macdonald Collegiate Institute
Toronto, ON06.2022
Skills
- Customer Service
- Time Management
- Teamwork/ collaborative skills
- Adaptability
- Leadership skills
- Health & safety management
- Problem solving
- Transaction processing
- Capable of working calmly and efficiently in busy high pressure environments
Timeline
Host/Server Support
St.Louis Bar&Grill
04.2024 - Current
Painter's Assistant
A grade painting
10.2023 - 12.2023
Retail Sales Associate Cashier
Urban kids Ym inc.
03.2023 - 09.2023
Manager on Duty/Sales Associate
jill yoga
10.2021 - 09.2022
Cashier/Customer Service Associate
food basics co.
07.2021 - 09.2021
Safety And Regulations of Serving Alcohol
Ontario Smart Serve
High School Diploma -
Sir John A. Macdonald Collegiate Institute
Similar Profiles
Mohammed Abuzar VengayampalliMohammed Abuzar Vengayampalli
Assistant Restaurant Manager at St.louis Bar & GrillAssistant Restaurant Manager at St.louis Bar & Grill
NICOLE HIRSZ-RIVETNICOLE HIRSZ-RIVET
Server/bartender/supervisor at St.Louis Bar And GrillServer/bartender/supervisor at St.Louis Bar And Grill
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.