Amira El Hagein
Calgary,Canada
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Revive Rx
Royal Vista Dr NW #110, Calgary, AB T3A Calgary, AB
02.2023 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Aide, Autistic Kids
Little Forest Dweller
258 S Harmony Dr, Rocky View, AB T3Z 2C5 Calgary,AB
01.2022 - 01.2023
- Facilitated smooth transitions between daily activities, minimizing disruptions and maintaining a structured classroom environment conducive to learning.
- Maintained detailed records of each student''s progress, achievements, challenges, and areas requiring additional support or intervention efforts.
- Established strong relationships with parents, caregivers, and other professionals involved in each child''s care, fostering open communication and collaboration.
- Supported the emotional well-being of autistic students by creating a nurturing, patient, and empathetic learning environment.
- Created classroom environment conducive to learning and appropriate to maturity and interests of students.
- Implemented effective behavior management strategies designed specifically for individuals with autism spectrum disorders, ensuring a safe learning environment for all students.
- Implemented visual schedules and routine charts to provide structure and predictability for autistic children throughout the school day.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
Education
Master of Arts - Counselling Psychology
Yorkville University
02.2025
Post Graduate Certificate in Applied Drug Discovery -
Midway School of Pharmacy – University of Greenwich (University of Kent) - UK
09.2019
Certificate of Structure & Functions of Nucleotide -
University of Florida - USA
07.2012
Certificate of Metabolic Bio-Chemistry -
University of Florida - USA
07.2012
Bachelor of Pharmacy & Bio-technology -
German University (Pharmacy School) in Cairo
01.2010
Registered / Certified Pharmacist -
Cairo – Egypt
01.2010
Skills
- Demonstrate commitment to the highest standards of ethical responsibility, credibility, and trustworthiness
- Contribute to development of standard operating protocols for assays and for data qualification and registration
- Review and approve detailed reports for each project and campaign in area of responsibility
- Forge and oversee academic collaborations relevant to human genetics targets
- Lead and oversee contract organization scientists for implementation of drug discovery goals
- Participate in technology assessment and implementation activities
- Knowledge and experience with industry standard quantitative biology tools, technologies, and vendors
- Experience in managing external contract research organization collaborations
- Experience in managing biopharma: academic collaborations
- Work with cross-functional teams to create detailed solution architecture/design, assess effort estimates and provide timelines
- Track and manage risks and issues, including escalations to management
- Develop product designs and specifications with input from client facing teams, internal development teams and other stakeholders
- Expertise in applying product development concepts and practices across the product development life cycle
- Manages overall governance process to document, assess, prioritize, and deliver product enhancements and roadmap initiatives
- Work with R&D : coordinate Quantitative formula submissions from suppliers, Safety Testing, Clinical Testing, Sensory Testing
- Work continuously with internal customers to ensure that analysis and output are positively impacting decision making and meeting expectations
- Responsible for the development of new business opportunities including all core features, product positioning & promotion, pricing and policy decisions
- Manage ongong projects at CROs and provide project updates to management and project teams May manage direct reports
- Works with leadership to create and then executes the product strategy
- Manage, direct and perform project management activities across a portfolio of products to ensure consistent approaches and on-time, in-budget results
- Develops and implements a company-wide go-to-market plan, working with all departments to execute end product solutions
- Manages the work of relevant product development staff including product analysts
- Develops and managed product lifecycle from ideation to implementation and then ongoing management
- Problem-solving skills
- Team Collaboration
- Workflow Optimization
- Confidentiality and HIPAA
- Pharmacology knowledge
- Healthcare regulations
- Attention to Detail
- Relationship Building
- Medical Insurance Claims Processing
Personal Information
Title: B.Sc. Pharmacy
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Pharmacy Technician
Revive Rx
02.2023 - Current
Aide, Autistic Kids
Little Forest Dweller
01.2022 - 01.2023
Master of Arts - Counselling Psychology
Yorkville University
Post Graduate Certificate in Applied Drug Discovery -
Midway School of Pharmacy – University of Greenwich (University of Kent) - UK
Certificate of Structure & Functions of Nucleotide -
University of Florida - USA
Certificate of Metabolic Bio-Chemistry -
University of Florida - USA
Bachelor of Pharmacy & Bio-technology -
German University (Pharmacy School) in Cairo
Registered / Certified Pharmacist -
Cairo – Egypt