MARYAM ATAEI RAM
Vancouver,BC
Summary
PERSONAL PROFILE
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Self-starting Account Manager with five years of experience in digital market. Expert in sales and client relations with proven success streamlining processes for improved account growth. Dedicated to detailed, accurate and quality work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
College Instructor
Greystone College
Vancouver, BC
09.2022 - Current
- Teaching Business Communications and Hospitality and Tourism courses to over 40 students every semester.
- Worked one-on-one with struggling students to optimize classrooms for 50 students.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Collaborated with faculty and community stakeholders for program improvement.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Marketing & Operations Specialist
H.E.A.T Academy
Vancouver, BC
02.2021 - Current
- Working within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 10%.
- Planning marketing initiatives and leveraged referral networks to promote business development.
- Developing technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Completing in-depth reviews of market conditions and customer preferences.
- Identifying appropriate marketing channels and target customers for campaigns.
- Updating customer database and generated lists and counts for direct marketing projects.
- Working closely with in-house design team to develop visuals for content.
- Designing and implementing advertising and public relations activities.
- Updating social media platforms with latest news and corporate details.
- Collaborating closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
Sales and Marketing Advisor
Jorbo Solutions
Vancouver, BC
08.2022 - 10.2022
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Designed and carried out market research to detect and attract new customers.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Planned and implemented advertising campaigns.
Operations Supervisor
D’oro Gelato & Cafe
Vancouver, BC
04.2021 - 07.2022
- Motivating and training over 50 employees to maximize team productivity.
- Enhancing operational performance and reducing labor expenses by developing and optimizing standard practices.
- Developing and deepening relationships with customers, vendors and internal stakeholders.
- Leading associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Analyzing department metrics and performance and reported findings to management.
- Compiling training materials for new employees and tracked skill development.
- Assisting customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Enforcing regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraging and promoting ideas aligned to business needs and benefits.
- Tracking company equipment, tools and technology to manage inventory.
- Managing internal operational standards and productivity targets.
- Evaluating team member performance and productivity, provided feedback and implemented corrective actions.
Communications Manager
Saran Real Estate Development
, Tehran
11.2018 - 11.2019
- Implemented both internal and external communications programs
- Designed and developed different printing and online marketing materials for purpose of company’s presentation brochures and website
- Monitored implementation of content creation for different marketing purposes
- Designed presentations and proposals for sales purposes
- Supervised and monitored outsourced staff, working in conjunction with marketing department.
- Analyzed market data to inform strategic decisions.
- Evaluated program effectiveness to determine return on investment.
Marketing Manager
Sana Ouj Co
, Tehran
11.2018 - 02.2019
- Planned and designed different events prior to Eco Mall’s inauguration
- Planned & designed the opening events
- Supervised and monitored marketing team during implementation of designed events
- Planned and improvised marketing events in order to introduce opening mall to region.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Performed market segmentations, targeting and positioning for each product line.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
Business Development Specialist & Account Manager
Rahnema Co
, Tehran
03.2016 - 10.2018
- Identified opportunities to generate additional revenue for company.
- Designed plans to optimize more beneficial terms in content related business contracts.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated with local organizations to build networks and develop leads.
- Boosted sales 10% with development of positive customer relationships.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Negotiated contracts and closed sales with new and existing clients.
- Managed resource allocation to align with sales objectives and strengthen profit opportunities.
Marketing Expert
Rahnema Co
, Tehran
05.2015 - 03.2016
- Acquired, developed and frequently serviced over 200 new accounts
- Designed and planned marketing campaigns to promote company’s products.
- Coordinated implemented promotional campaigns.
- Designed & coordinated implementation of SEO marketing strategies.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Identified appropriate marketing channels and target customers for campaigns.
- Collaborated with product development team to effectively modernize and update promotions.
Account Manager
Rahnema Co
Tehran, Tehran
05.2013 - 05.2015
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Educated clients on new products and services and updated account information to maintain high standards of client service.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Event Coordinator Assistant
MOP, Magic of Persia
London
08.2012 - 11.2012
Mentor, Trainer & Event Manager Assistant
The Leading Edge, Learn Direct
London
09.2010 - 08.2012
- Managed the tutoring team, directed and motivated the centre’s mentor team, monitored the quality of teaching, identified and reported the trainings to the quality team.
- Oversaw the training and the progression of the new learner mentors, finding new resources and planning the most efficient syllabus
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Promoted as the Event Manager Assistant role in January 2012
- As a Event manager Assistant, Supported the marketing team in planning new campaigns for the company.
- Organized different events the company was aiming to participate.
Tutor
The Leading Edge, Learn Direct
London
06.2010 - 08.2012
- As Tutor was in charge of employability and skills training
- Encouraging and Monitored staff to support each other’s progress.
- Created and maintained relationship with learners, and applied strategies for improvement.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Prepared lesson plans to meet goals identified in students' individualized study plans
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills
Education
MBA - Business Administration
University Canada West
Vancouver, BC04.2022
Master of Arts - Conference & Events Management
University of Westminster
London, UK09.2012
Post Graduate Certificate - English Literature
University of Westminster
London, UK09.2010
BA - English Literature
Ershad University
Tehran07.2009
Skills
- Microsoft Office
- Schedule Coordination
- Staff Development and Training
- Team Management and Supervision
- Coaching and Mentoring
- Complex Problem Solving
- Motivational Leadership
- Decision Making
- Team Building
- Performance Management
- Customer Service Management
- Multitasking and Prioritization
- Administration and Operations
- Verbal and Written Communication
- Leadership and Change Management
- Social Media
- Excellent Teamwork
- Strong Organizational Skills
Accomplishments
- Supervised team of ten staff members.
- Documented and resolved contracts with low profit margin which led to higher level of ROI.
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in 10% revenue growth.
Certification
- Certified Digital Marketing Associate - April 2021
- Certified Serving-It-Right - April 2021
- Certified Food Safe Level 1 - January2021
Timeline
College Instructor
Greystone College
09.2022 - Current
Sales and Marketing Advisor
Jorbo Solutions
08.2022 - 10.2022
Operations Supervisor
D’oro Gelato & Cafe
04.2021 - 07.2022
Marketing & Operations Specialist
H.E.A.T Academy
02.2021 - Current
Communications Manager
Saran Real Estate Development
11.2018 - 11.2019
Marketing Manager
Sana Ouj Co
11.2018 - 02.2019
Business Development Specialist & Account Manager
Rahnema Co
03.2016 - 10.2018
Marketing Expert
Rahnema Co
05.2015 - 03.2016
Account Manager
Rahnema Co
05.2013 - 05.2015
Event Coordinator Assistant
MOP, Magic of Persia
08.2012 - 11.2012
Mentor, Trainer & Event Manager Assistant
The Leading Edge, Learn Direct
09.2010 - 08.2012
Tutor
The Leading Edge, Learn Direct
06.2010 - 08.2012
MBA - Business Administration
University Canada West
Master of Arts - Conference & Events Management
University of Westminster
Post Graduate Certificate - English Literature
University of Westminster
BA - English Literature
Ershad University
Similar Profiles
TOMÁS DE BONNAFOSTOMÁS DE BONNAFOS
Co Op Program - Business Communications at Greystone CollegeCo Op Program - Business Communications at Greystone College
Gladwin MaranonGladwin Maranon
College Instructor at Greystone CollegeCollege Instructor at Greystone College
Andre Derderian Amaral VieiraAndre Derderian Amaral Vieira
Volunteer at ILSC GREYSTONE COLLEGEVolunteer at ILSC GREYSTONE COLLEGE
Sean Fuwei WongSean Fuwei Wong
Financial Modeling and Policy Research Intern at PSS & AmarencoFinancial Modeling and Policy Research Intern at PSS & Amarenco
Danmark Francis MallariDanmark Francis Mallari
Lounge Assistant at Plaza Premium LoungeLounge Assistant at Plaza Premium Lounge