Summary
Overview
Work History
Education
Skills
References
Cellular
Languages
Timeline
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Amir Shahandeh

New west minister,Canada

Summary

Results-oriented professional with extensive experience in Customer relations and Seeking a challenging position as a Customer Relations Manager to contribute to the company’s revenue Target achievement and Customer satisfaction retention. Committed to learning and accepting responsibility and Eager to contribute my knowledge and skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Manager Emirates SkyCargo

Emirates Airline
01.2010 - 01.2023
  • Successfully managed all aspects of air cargo sales and customer service for Emirates Airline in Iran and Oversaw revenue management strategies and implemented measures to reach ambitious targets with collaboration with senior management
  • Developed and implemented strategies to optimize revenue generation and improve operational efficiency. Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
  • Developed customized plans to address clients' specific business needs, and Presented professional image consistent with company's brand value
  • Acted as primary point of contact for customer complaints, effectively resolving issues and escalating them when necessary to prevent any dissatisfaction or misunderstanding to retain customers satisfaction
  • Built strong relationships with key account Client and stakeholders to enhance customer satisfaction and loyalty.
  • Conducted regular meetings clients to understand their needs and provide effective solutions to achieve company defined sales goals
  • Conducted regular performance evaluations of staff members to ensure high-quality service delivery. Analysed past sales data and team performance to develop realistic sales goals during budgeting process
  • Attended monthly sales meetings and quarterly regional sales conference. Contributed to event marketing, and brand promotion
  • Negotiated prices, terms of sales and service agreements. Monitored service after sale and implemented quick and effective problem resolutions. Ensured adherence to contract terms by both company and Customers, maintaining strong business relation
  • Earned Najm award for Noticeable revenue making and high quality operation from Emirates airline

Senior Sales Executive

Emirates Airline
01.2007 - 01.2010
  • Successfully served as Senior Sales Executive at Emirates Airline, contributing to company's growth and customer satisfaction
  • Collaborated with cross-functional teams members to address Clients demands promptly and effectively.
  • Built strong business relationships with key employees among customers and Created prospect rapport by approaching leads
  • Provided expert advice to clients on creating profitable processes and optimizing their operations by updating them about last procedures and standards.
  • Collaborated with sales management of Company in head quarter to identify opportunities for upselling or cross-selling services and products, resulting in increased sales revenue
  • Employed effective problem-solving techniques for increasing client satisfaction
  • Demonstrated products and features to customers, answered questions and overcame objections. Served customers with knowledgeable, friendly support at every stage of service
  • Analysed market trends in related industries and researched sales opportunities and possible leads to exceed sales goals and increase profits
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products and promote long term business growth
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Stayed current on company offerings and industry trends and met existing customers to review services and expand sales opportunities
  • Collaborated with Managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Kept detailed records of daily activities through online customer data base

Education

Bachelor of Arts in English Literature -

Roudehen University
Tehran Iran
01.2011

Management Diploma in FIATA -

International Federation of Freight Forwarder Association
Swiss

Certificate of Management -

Emirates Aviation College
Dubai Emirates

Skills

  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Strong problem-solving and decision-making abilities
  • Ability to work effectively in fast-paced and dynamic environment
  • Fluent in English (native proficiency)
  • Persian (native proficiency)
  • Excellent communication skills with ability to understand customer needs and brainstorm innovative solutions
  • Highly organized with excellent planning and scheduling abilities Proficient in developing strategic plans and scheduling regular meetings
  • Detail-oriented with focus on delivering exceptional customer service and problem-solving skills
  • Proven track record in revenue generation, customer retention, and relationship building
  • Strong leadership abilities with the capacity to motivate teams towards achieving common goals and in the same time Adaptability and willingness to learn new processes quickly

References

Available upon request.

Cellular

+1 604 340 3200

Languages

English
Native or Bilingual
Farsi
Native or Bilingual

Timeline

Manager Emirates SkyCargo

Emirates Airline
01.2010 - 01.2023

Senior Sales Executive

Emirates Airline
01.2007 - 01.2010

Bachelor of Arts in English Literature -

Roudehen University

Management Diploma in FIATA -

International Federation of Freight Forwarder Association

Certificate of Management -

Emirates Aviation College

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Amir Shahandeh