Amir Nouri
Greater Sudbury,ON
Summary
Adept at team management and inventory control, I significantly enhanced customer satisfaction and operational efficiency at Mehdi Hila. My leadership in staff management and passion for customer engagement drove positive changes, fostering a collaborative work environment and achieving notable improvements in service quality and consistency. Dedicated and bilingual team player with experience working in busy food and beverage environments. Enjoys interacting and working with others.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Mehdi Hila
Tabriz, Iran
02.2022 - 01.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Cashier
Mehdi Hila
Tabriz, Iran
10.2020 - 01.2022
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Learned duties for various positions and provided backup at key times.
Restaurant Worker
Mehdi Hila
Tabriz, Iran
11.2019 - 09.2020
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
Restaurant Server
Tooska Fast Food
Tabriz, Iran
10.2018 - 10.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Restaurant Busser
Tooska Fast Food
Tabriz, Iran
01.2018 - 09.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
Bachelor of Science - Electronic Engineering Technology
Bonab University
Bonab, Iran09.2019
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Shift Management
- Adaptable
- Pre-shift walk-through
Languages
English
Full Professional
French
Limited Working
Persian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Restaurant Manager
Mehdi Hila
02.2022 - 01.2024
Restaurant Cashier
Mehdi Hila
10.2020 - 01.2022
Restaurant Worker
Mehdi Hila
11.2019 - 09.2020
Restaurant Server
Tooska Fast Food
10.2018 - 10.2019
Restaurant Busser
Tooska Fast Food
01.2018 - 09.2018
Bachelor of Science - Electronic Engineering Technology
Bonab University